Login|Contact Us
Question and Answer

Appliance

Ask an Appliance Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

I am trying to remove the rear panel of my GE SPacemaker laundry

 
Chas's Avatar
  • Answered by:Chas
  • Home Appliance Technician
  • Positive Feedback: 98.5 %
  • Accepted Answers: 6924
Verified Expert
in Appliance

Recent Feedback

Positive
Thank you for your assistance. The manual is in the process of printing. I...
Positive
Your information proved to be right on! I have installed the part and the...
Positive
Awesome and quick response
Positive
thank you. I thought I was going to have to buy a new washer
Positive
ided the part to be replaced w/o having to waste time having tech come to house...
Positive
Type your review here...
Positive
Very helpful indeed. Thanks very much
Positive
Your answer was right on. I found the part local, and made the repair in less...
Positive
Thanks for the part numbers. This will make replacing parts much easier.
Positive
Thanks Chas. We appreciate your feedback.

Customer Question

I am trying to remove the rear panel of my GE SPacemaker laundry center to see what is caught in the dryer drum. I makes a terrible noise when the dryer is running. Removed a ton of screws but the back panel still doesn't seem to want to come off. What's the trick? The drum isn't attached to the panel is it?

Submitted: 1519 days and 10 hours ago.
Category: Appliance
Value: $15
Status: CLOSED
Picture
Expert:  Chas replied 1519 days and 10 hours ago.

WHAT IS THE MODEL NUMBER?

Customer replied 1519 days and 10 hours ago.

WSM2700HB It's a stacked unit

Picture
Expert:  Chas replied 1519 days and 10 hours ago.

You need to remove the control panel and the remove the top there will be 2 screws after removing the control panel that will let you remove the front to lift out the drum to replace the rear bearing that is making the noise,,,,,no screws should have to come out of the rear of this unit for this..

Customer replied 1519 days and 10 hours ago.

I don't think it's a bearing. I've had bad bearings in my Whirlpool products before. This sounds more like something got stuck between the belt and drum or stuck somewhere in the drum machinery that is making noise when it runs.

 

So the back panel doesn't expose the interior of the drum? I definitely need to go through the front?

 

There's one control panel for the washer and dryer... if I take that off, will I have to remove any wiring? Also, I'm an older woman and I don't know if I can lift a drum by myself.

Picture
Expert:  Chas replied 1519 days and 9 hours ago.

No wires need to be removed to remove the control panel,,, it only has to be dropped far eneough to reach the 2 screws that need to be removed,,,,and yes this does not have rollers like a whirlpool, this had a plastic bearing that wears out and sounds like fingernails on a chalkboard,,,, I can't stand the noise and I wear 2 hearing aids...It will require so dexterity to get the drum out since it is above the washer but only weighs about 25 lbs...

Customer replied 1519 days and 9 hours ago.

Also, I was just looking at it and while there are two screws holding the control panel on, the entire front face would have to be removed to expose the drum, including a number of screws on the top.

 

The sounds is a hard metallic scraping along with a sound that sounds like a load of gravel is in the drum. No screeching.

Customer replied 1519 days and 9 hours ago.

If I remove the front will I be able to see any debris that might be caught in the drum? That's really what it sounds like it is. This is a brand new machine and has only been used for a few weeks. It would be unusual to lose a bearing this fast, even if it wasn't greased properly at the factory.

Picture
Expert:  Chas replied 1519 days and 9 hours ago.

the entire face of the control panel will drop out of the way to see the screws that need removed to take the front off,,,, yo will see when you remove the frum if the plastic bearing is shot or not.... it will be as plain as day!!!

 

If this is a new unit, why are you taking it apart, it has a one year warranty on it, through SEARS???

Customer replied 1519 days and 9 hours ago.

Although the units were installed new into the new condos, they aren't used until the new owners move in. Still, the warranties start running when the install takes place. That was over a year ago.

 

OK, I'm trying to take the control panel off. There are actually 6 screws, two tiny ones at the border of the inside, two that seem to be holding on white things that go under the panel, and two holding a silver plate that runs under the panel. My worst fear is that I mess up the wiring by taking off the wrong thing. Which set of screws are the two you're referring to?

Picture
Expert:  Chas replied 1519 days and 9 hours ago.

If my memory serves me correctly they should be the tiny little screw on each side..

Customer replied 1519 days and 8 hours ago.

I removed all 6 screws and the screw holding the front panel to the top and the face/control panel isn't coming off. What now?

Picture
Expert:  Chas replied 1519 days and 8 hours ago.

you should have to lift up on the front to unhook it..

Customer replied 1519 days and 8 hours ago.

I'm leifting pretty hard on the control panel and it's not coming off... is the face supposed to come off along with the control panel? I'm worried I'm going to break it.

Customer replied 1519 days and 8 hours ago.

I'm lifting pretty hard on the control panel and it's not coming off... is the face supposed to come off along with the control panel? I'm worried I'm going to break it.

Picture
Expert:  Chas replied 1519 days and 8 hours ago.

Is the control panel hanging down yet?

Customer replied 1519 days and 8 hours ago.

No, it's not coming off

Picture
Expert:  Chas replied 1519 days and 8 hours ago.

Do you have the large metal panel off from between the washer and sryer?

Customer replied 1519 days and 7 hours ago.

No you didn't tell me to take it off, but I did and now the control panel dropped down. I see the two screws holding the face on but the screws are on si tight I can't get them loose. I'm going to try some WD40 and a different screwdriver...

Picture
Expert:  Chas replied 1519 days and 7 hours ago.

sorry about that,,,,let me know when you need more help??

 

 

Customer replied 1519 days and 7 hours ago.

As soon as I can get the faceplate off I'll try to get the drum out. It's not attached to anything else? Do I have to take out all the interior drum screws?

I hope I can get this thing back together!

Picture
Expert:  Chas replied 1519 days and 7 hours ago.

When you dropped the white plate, was there a large silver plate behind it? If so remove that, then make sure the power is turned off,,, you will then need to remove the belt from the motor, make sure you look and and see how it is threaded before removing the belt on the unit....

Customer replied 1519 days and 7 hours ago.

Seriously? Am I going to be able to get all this back together right? I'm having a hard time taking out screws! I truly believe it is not the bearing. Is all this going to reveal to me anything that might be stuck in the drum/motor so I can get it out? If not, I'm not willing to go through all this just to prove a point.

Customer replied 1519 days and 7 hours ago.

I got the two screws out and I'm having trouble getting the face off. I hope I haven't broken anything, Is it attached to anything else?

 

What further steps are there until I can actually see the drum and motor? I'm getting in way over my head I fear!

Picture
Expert:  Chas replied 1519 days and 7 hours ago.

I can only hope that you can put it all back together...if you can't see anything stuck on the drum or the motor at this point, most likely it is going to be the drum bearing in the back,,,this is why service companies charge $160.00 to come out for the labor alone..

Customer replied 1519 days and 7 hours ago.

Well I can't get the face off because it seems to be attached to the big plastic thing that the lint filter is attached to. ????

Customer replied 1519 days and 6 hours ago.

It seems like it's really more about knowing how the thing comes apart than anything else, and they hide that from you as best they can. None of this would be difficult if the manual would provide a schematic on how to disassemble the machine apart in order to make a repair. Knowing what's attached to what is key. So I guess they WANT you to spend 160. just for the labor... and let you wait at home weeks without the use of your machine until they get there. : (

Picture
Expert:  Chas replied 1519 days and 6 hours ago.

graphic

 

graphic

 

 

graphic

Customer replied 1519 days and 6 hours ago.

LOL! Okay, that's pretty good. : )

Is there one showing how the panels come off? Somehow that's seeming harder than actually fixing the thing!!!

 

Customer replied 1519 days and 6 hours ago.

So from this it does look like I have to take the screws out of the inside of the drum?

Picture
Expert:  Chas replied 1519 days and 6 hours ago.

No, once the front and belt is off the unit the drum pulls straight out...

Customer replied 1519 days and 5 hours ago.

I still can't get the faceplate off. It's attached to that lint funnel system. How does that come off?

Picture
Expert:  Chas replied 1519 days and 5 hours ago.

there should be 2 screws inside of the front panel and then I believe 2 in front of the blower

 
Tweet

7 Appliance Technicians are Online Right Now

Ask Your Question Now
Appliance Questions Date Submitted
I you still answering questions re Freezers? I have model 4/9/2013
I have a KitchenAid refrigerator, model number KSF26C6XYY, 4/9/2013
is this free? 4/9/2013
I have a Maytag front load washer that stops and shows a 3E 4/8/2013
Hello! Got an unresponsive 665.17572202 Kenmore Elite dishwasher 4/8/2013
My Whirpool washing machine Model# XXXXX Serial# XXXXX 4/8/2013
Maytag gas dryer Model LDG8706AAE - takes 3 to 4 hours to dry 4/8/2013
I am so frustrated as six months ago I purchased a new Kitchen 4/8/2013
We have a Gold side by side, with an in-door ice maker. My 4/8/2013
how to set the clock on Thermador CMT127NPRS Oven 4/7/2013
RSS
Next 10 >
Ask an Appliance Technician
Type Your Appliance Question Here...
characters left:

Top Appliance Experts

See More Appliance Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
 
 
 

Recent Articles in Appliance

  • Questions about Dishwasher Problems
  • Questions about Washing Machine Problems
  • Questions about Sewing Machine Problems
  • Questions about Refrigerator Troubleshooting
  • Questions about a Ceiling Fan
  • Bread Machine Problems
  • Vacuum Cleaner Problems
All Appliance Articles
 
 
 
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask an Appliance Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
182 Appliance Technicians are Online Now
Type Your Appliance Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us
© 2003-2013 JustAnswer LLC