Need Appliance Repair Help? Ask a Technician for Answers ASAP
I don't think it's a bearing. I've had bad bearings in my Whirlpool products before. This sounds more like something got stuck between the belt and drum or stuck somewhere in the drum machinery that is making noise when it runs.
So the back panel doesn't expose the interior of the drum? I definitely need to go through the front?
There's one control panel for the washer and dryer... if I take that off, will I have to remove any wiring? Also, I'm an older woman and I don't know if I can lift a drum by myself.
Also, I was just looking at it and while there are two screws holding the control panel on, the entire front face would have to be removed to expose the drum, including a number of screws on the top.
The sounds is a hard metallic scraping along with a sound that sounds like a load of gravel is in the drum. No screeching.
the entire face of the control panel will drop out of the way to see the screws that need removed to take the front off,,,, yo will see when you remove the frum if the plastic bearing is shot or not.... it will be as plain as day!!!
If this is a new unit, why are you taking it apart, it has a one year warranty on it, through SEARS???
Although the units were installed new into the new condos, they aren't used until the new owners move in. Still, the warranties start running when the install takes place. That was over a year ago.
OK, I'm trying to take the control panel off. There are actually 6 screws, two tiny ones at the border of the inside, two that seem to be holding on white things that go under the panel, and two holding a silver plate that runs under the panel. My worst fear is that I mess up the wiring by taking off the wrong thing. Which set of screws are the two you're referring to?
sorry about that,,,,let me know when you need more help??
As soon as I can get the faceplate off I'll try to get the drum out. It's not attached to anything else? Do I have to take out all the interior drum screws?
I hope I can get this thing back together!
I got the two screws out and I'm having trouble getting the face off. I hope I haven't broken anything, Is it attached to anything else?
What further steps are there until I can actually see the drum and motor? I'm getting in way over my head I fear!
LOL! Okay, that's pretty good. : )
Is there one showing how the panels come off? Somehow that's seeming harder than actually fixing the thing!!!