How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask william Your Own Question

william
william, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3033
Experience:  Major Home Appliance Technician Specialist Whirpool Certificate
13954826
Type Your Appliance Question Here...
william is online now
A new question is answered every 9 seconds

i have a kenmore progressive direct drive vacuum with inteliclean.

Resolved Question:

i have a kenmore progressive direct drive vacuum with inteliclean. a red light appears on the performance indicator when i turn on the vacuum and it makes a funny "flappy" noise. I have check the hose, changed the bag, and filter,but no luck. can you help?
Submitted: 5 years ago.
Category: Appliance
Expert:  william replied 5 years ago.
does it say anything by the red light what is your model number? how long have you had this? thanks
Customer: replied 5 years ago.

No there is nothing by the red light. It is refected on the Performance Indicator section. I have had my vacuum for approx 6 months.

 

Expert:  william replied 5 years ago.

since this is still under warrenty i would take it back and let them fix this for free because if you start ripping into this it will void out your warrenty and if you have done everything in your use&care guide to try and rectify the problem and it still dont work then this needs to be serviced hope this helps

 

 

 

 

 

 

 

Customer: replied 5 years ago.
i dont have any receipts or paperwork to use to determine that it is still under warranty. is there no other way to determine the issue?
Expert:  william replied 5 years ago.
whats your model number?
Customer: replied 5 years ago.
model number 116 35922500
Expert:  william replied 5 years ago.

As you vacuum, the amber and red

indicator lights will come on and stay on as

long as the sensor detects a high

concentration of particles passing through

the vacuum cleaner.

TO CLEAN DIRT SENSOR OPTICS

The dirt sensor optics consist of two optic

cells located inside the dust bag port.

Occasionally, it may become necessary to

clean the two optic ceils to assure

maximum performance°

It is recommended the optic cells be

cleaned:

  • When the red light stays on

continuously.

  • When dirt or dust adheres to the

optic cells.

  • Whenever the dust bag is removed.

Optic Cells

To clean the sensor, wipe the optic cells

with a soft, dry cloth. Never use cleaners

or liquids as they can help speed the

recoating of the optic cetls and make it

necessary to clean them much sooner than

normal. The dirt sensor area can be

reached by removing the dust bag.

this should do it for you hope this helps

 

 

 

 

 

 

 

Customer: replied 5 years ago.
this info looks very helpful. however, where are the dirt sensor optics located exactly?
Expert:  william replied 5 years ago.

located inside the dust bag port

 

 

 

 

 

 

 

 

william, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3033
Experience: Major Home Appliance Technician Specialist Whirpool Certificate
william and 7 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.