How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tom Johnston Your Own Question

Tom Johnston
Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience:  20 years experience
14207197
Type Your Appliance Question Here...
Tom Johnston is online now
A new question is answered every 9 seconds

Washer on spin cycle stats to smell and smoke. Would this be

Resolved Question:

Washer on spin cycle stats to smell and smoke. Would this be motor or pump problems?
Submitted: 5 years ago.
Category: Appliance
Expert:  Tom Johnston replied 5 years ago.
What is the make and model#
Customer: replied 5 years ago.
My wife was washing a load and she heard a noise then she smelled something burning and saw smoke coming from washer. I tried running washer through final spin cycle and water went out but washer started to smell a burning smell so I shut it off. Not sure where smell coming from, hard to tell. Belts seem ok. What else should I check. Not sure why MOTOR didn't stop if it was getting hot and smelling. I thought that was a safety feature. ANY ideas?
Expert:  Tom Johnston replied 5 years ago.
What is the make of the unit?
Customer: replied 5 years ago.
Not sure what more you need that iI can give you. I have the front removed from washer Everything looks fine but there is a burnt smell. I don't think its a rubber smell. I noticed a small amount of water on bottom of cabinet wether this means anything. let me know what I should do or look for.   
Expert:  Tom Johnston replied 5 years ago.
Who makes the machine whirlpoo/maytag/ge?
Customer: replied 5 years ago.
Sorry Frigidare Combo Laundry Centre
Expert:  Tom Johnston replied 5 years ago.
Ok it drains and spins fine?
Customer: replied 5 years ago.
Drains but doesn't seemed to spin
Expert:  Tom Johnston replied 5 years ago.

Reach inside and try and turn the transmision pulley by hand.It is the big pulley in the middle.Turn the pulley in both directions If it won't turn you need to replace the transsmision it has siezed.

 

Customer: replied 5 years ago.
Turns tub Counter clockwise but spins free clock wise.
Expert:  Tom Johnston replied 5 years ago.
Put the unit in spin tell me what happens.
Customer: replied 5 years ago.
Nothing happened but I gave the tub a spin inside and the washer started spinning but there was aloud continues noise coming coming from below. Sounds like a bad bearing. Metal sort of grinding.
Expert:  Tom Johnston replied 5 years ago.

Replace the transmission it is bad.

 

Customer: replied 5 years ago.
Thanks, XXXXX XXXXX expensive to replace or should I look to replace washer?
Expert:  Tom Johnston replied 5 years ago.

It should not cost more than 300 dollars.

Tom Johnston, Home Appliance Technician
Category: Appliance
Satisfied Customers: 8007
Experience: 20 years experience
Tom Johnston and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.