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Then I would say the auger motor is bad and you need to replace it.
i was looking at replacement parts online but didn't know exactly what I needed to get.
It is like the blades suddenly stop working when I am trying to get ice out of the door. When there is a small amount of ice in the bin it will come out of the dispenser.
I could not hold the c shaped coupler. My bin does have a crack in it where the ice comes out.
I just wasn't sure if I needed to get any parts or just the bin.