How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

neptune washer

This answer was rated:

codes do & FL on screen...door locked light not on ..door won't completlt latch or open...how can I open door?
can you get us model#? thanks Bryan
Customer: replied 7 years ago.
MAH5500BWW
well it looks like you have a bad door lock assembly.give me a bit to find the way to open the door . lift your soap dispenser lid and see if you can see a florescent plastic wire usually green towards the front of the dispenser if you see it pull it and it will unlock the door,let me know Bryan
Bryan and other Appliance Specialists are ready to help you
heres a picture of the door lock assembly you can see the wire I'm talking about. Part 893839hope this helps Bryan, p.s. please press accept for this is the only way i get paid ,the question will still be open and you can ask more questions later.
Bryan and other Appliance Specialists are ready to help you