How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12025
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

i have a top load washer M#wjsr4160gww that when it is full

Resolved Question:

i have a top load washer M#wjsr4160gww that when it is full it makes a squeeking noise during aggitation. apon removing the front i found the bracket extentions at the bottom of the motor carrage are rubbing the metal floor piece. my questions are; are the support drum springs worn out, or can i cut those brackets out. the machine is 14 months old.
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
this is a g.e. washer right? check your tub damering straps at the top of the tub and make sure none are broken. there rubber and break. heres a picture let me know. Part 2289thanks Bryan
Customer: replied 5 years ago.
all 4 straps are okay. the problem accures when the washer is full of both cloths and water. it doesn't matter if it is a big load or a small one. it seems as though the springs in the support rods are weak, and allowing the tub to travel down to far. i have a picture if that would help
Expert:  Bryan replied 5 years ago.
you may be right you may need to replace the rod spring assemblys on this. these are the springs,Part(NNN) NNN-NNNN width=they are $15.00 each. I wouldnt remove any brackets if I were you though. let me know and I'll tell you best place to get these. thanks Bryan
Customer: replied 5 years ago.
Is this normal for a 14 monthold unit? is there any adjustments for these? Could I just cut those tabs off the bracket on the bottom. they go no where, and look like they were used for the assembly process.
Expert:  Bryan replied 5 years ago.
well if there not holding anything and thats the only thing hitting I guess you could. let me send you a diagram so you can tell me which part is you want to cut out. as far as is this normal on new machines I dont see it at all. link, http://www.searspartsdirect.com/partsdirect/getSubComp.pd?modelNumber=WJSR4160G0WW&productCategoryId=0153200&brandId=0432&modelName=WASHER&diagramPageId=00004&componentDescription=SUSPENSION,%20PUMP%20&%20DRIVE%20COMPONENTS&documentId=G0612447&backToLink=Return%20to%20Sub%20Components%20list
Customer: replied 5 years ago.
the picture you sent shows the tab. It is on the plate that the motor mounts to. the tab has a hole in it and is just above the basket pully at the bottom of the diagram. the tabs are not connected to anything.
Expert:  Bryan replied 5 years ago.
I really don't know what that is for, it may be for the manufacturing of the assembly, if nothing is connected to it I dont think its going to hurt anything to remove. is the pully hitting this? you may have a pully problem if so.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12025
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.