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all it says on the front of the machine is Asko 20004 Excellence. The unit is approx 15 years old, and is a fully electronic machine. It was purchased in Australia. I'm not sure what else I can provide to help.
Without the model# XXXXX cannot see the part break down. There should be an ID tag on the unit by the round door. However, I know of no reset for a heater on any Asko washer model that I have ever seen.
The only information on the front is WM200 and the serial number which is 9408 036925. If it helps, I found a page with some parts that does mention this machine - http://www.nettoparts.co.uk/shop/search-1.html?keyword=20004
To detail what is happening with the machine - if you choose any temp above a cold wash, the water doesn't heat (as far as I am aware) and the wash cycle runs for a long time. I assume it is waiting for the water to reach temperature, and it never does. If you choose a cold wash, it washes as normal. When the technician replaced a board that was blown, he said he found a 'reset' switch which he switched, that allowed the water to heat. He said not to set the temp over 65 degrees, and that if the temperature was set over this, it cut out. My daughter ran a wash at 95 degrees, at which point it cut out again and we no longer have hot wash.
I hope this information helps.
is there an online image you can refer me to? We can't seem to find anything that needs anything pressed at the top. Thanks.
I will see if I can get that to you tomorrow. Their service website only has illustrations- not pictures of the part or where the reset point is on it. I will call Asko tomorrow and get a clearer description of where this 'reset' is for you.
The resettable t/stat is on the bottom front portion of the outer drum. Makes sense as that is where it will best sense the temperature of the water in the unit. Remove the lower access panel to get to it; there is a small button on it that you will push and hear a click when reset. Unpower unit b4 doing this. This model is the only one apparently that is made like that; that is why I had never seen it before either. Let me know if you need more info, but believe this should wrap it up.