How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bernard S. Your Own Question
Bernard S.
Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1220
Experience:  27 Years Managing Stores, Operations and Selling Appliances
8697087
Type Your Appliance Question Here...
Bernard S. is online now
A new question is answered every 9 seconds

My LG dryer (model numberDLE3733W) is approx 13 months old

Resolved Question:

My LG dryer (model numberDLE3733W) is approx 13 months old and it doesnt have any power. Ive checked the breaker box and the breaker wasnt tripped.   I reset it just to be sure but still no power.
Submitted: 8 years ago.
Category: Appliance
Expert:  Bernard S. replied 8 years ago.

HiCustomer

 

Thank you for using Just Answer.

 

To be clear - When you state that there is no power, I define that at absolutely nothing lights up on the dryer.

 

If you have a voltage meter, you will need to actually check for 240 volts at the outlet. If you do not know how to do this please let me know and I will give you details. This is dangerous if you do not know how to do this. Flipping the breaker doesn't tell you what is coming in at the outlet.

 

Afterwards, you would check the hookup block where the wires connect to the dryer to again see if you are getting 240 volts there.

 

A fair number of service calls end with one of these as being the problem. If you check these out and find you are getting 240 volts let me know and we can go further into the machine.

 

Please let me know if you would like more information and/or clarification.

 

bernie

Customer: replied 8 years ago.
My husband is trying to locate a voltage meter. The house and dryer are only a little over a year old, so it's not old wiring. What would cause this? And you are correct, nothing lights up on the dryer whatsoever.
Expert:  Bernard S. replied 8 years ago.

HiCustomer

 

We have seen this occur in even brand new wiring. He needs to test each leg with the ground (120 volts each).

 

bernie

Bernard S. and other Appliance Specialists are ready to help you