How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy 43 Your Own Question

Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3277
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
Type Your Appliance Question Here...
Randy 43 is online now
A new question is answered every 9 seconds

My range elements and oven do not heat but the lights and control

Customer Question

My range elements and oven do not heat but the lights and control panel work.
Submitted: 5 years ago.
Category: Appliance
Expert:  Randy 43 replied 5 years ago.

Hi ,it sounds like a power problem ,the oven needs 220-240 volts to heat but itll display and lights will work on 120 volts

check your breaker,make sure it is on,turn it off and on again

otherwise you may have a problem in the plug at the range or the range terminal block

but those are the classic symptoms of not enough volts to heat

 

let me know if any problems

thanks randy

Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3277
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Randy 43 and other Appliance Specialists are ready to help you
Customer: replied 5 years ago.

Randy,

Thanks for the prompt reply. I will not be able to pull the range out until tomorrow to check the terminal block. I'm sure it's not the breaker, it never tripped and I reset it earlier to be sure. Everything on the control panel and the lights all work, just no heating.

Can I contact you again tomorrow if I need additional suggestions?

 

Thanks,

 

Robert

Expert:  Randy 43 replied 5 years ago.
sure,do you have a meter? for tomorrow?
Customer: replied 5 years ago.
Yes, I have a multi-meter.
Expert:  Randy 43 replied 5 years ago.
see you tomorrow
Customer: replied 5 years ago.

Randy,

I've unplugged the range and removed the junction block cover. All connections are tight, no sign of arcing or heat. I checked voltage and ground in the wall plug, all seems OK.

I removed the control panel and cleaned all around. No sign of arcing or heat here either. I set the control panel back in place and plugged the range in and now all burners and the oven are working again. Any idea what the problem may have been? Is there a breaker or relay that would cause this symptom inside the range? Poor contact in the wall plug limiting current flow (but why now, after 5 years)?

Thanks,

Robert

Customer: replied 5 years ago.

Looking at the pigtail, I noticed one prong wasn't as scuffed as the others so I opened the receptacle. Sure enough, poor contact on that prong had overheated that contact and melted the housing. Time for a new plug. Hopefully, that's it!

 

Thanks,

 

Robert

Expert:  Randy 43 replied 5 years ago.

sorryCustomerlate nite, sounds like your right on there,has to be a loose connection if everything shuts down,im sure youve found it good luck let me know if any problems

 

Randy

Customer: replied 5 years ago.
I replaced the receptacle with a new one and everything seems to be OK. Thanks for the feedback!
Expert:  Randy 43 replied 5 years ago.
glad to hear it,good luck!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.