How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

We have had our Neptune for ten or so years. Just recently

This answer was rated:

We have had our Neptune for ten or so years. Just recently when the machine is running and the dial reaches an "off" stage, the light indicating that the machine stays is on , stays on and the door never unlatches.
it sounds like you may have a bad wax motor in the door lock assembly, can you get me model # XXXXX I'll look this up for you. thanks Bryan
Customer: replied 7 years ago.

Hi Bryan, The manual says its an MAH3000.



this is your wax motor, Part(NNN) NNN-NNNN width=it controls the door lock by turning slowly and disengaging the door lock. its either this or your main control board is burnt. click here to see main control board, these go all the time and you can tell by remove the screws on the control panel (top back) and looking at control board. if there is any burnt resistors on the board you have to replace that and the wax motor. let me know , Bryan
Bryan and other Appliance Specialists are ready to help you
Customer: replied 7 years ago.

Thanks, XXXXX XXXXX'll check it out.





Related Appliance Questions