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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11897
Experience:  15 yrs. experience as a certified appliance technician.
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My Whirlpool Super Capacity 465 Electric Range (model GR399LXGQ),

Customer Question

My Whirlpool Super Capacity 465 Electric Range (model GR399LXGQ), displays an error code E1 F5 when the the Self-Cleaning process begins. After turning the circuit breaker off/on (15 min lapsed) the range returns to normal and can be used for anything but the self-cleaning cycle. I was informed that this was related to the oven door lock not functioning properly. How can I correct this?
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
I believe you have a bad door latch/lock assembly. heres what its says in the error codes. this is your door latch motor and switch. Part(NNN) NNN-NNNN width=more than likely yes this is your problem, you can go to this site and buy new latch assembly for $49.70 click here http://www.repairclinic.com/SmartSearch/SSPartDetail.aspx?PartID=1206477&PPStack=1 hope this helps , thanks Bryan
F5 E116Door latch not operatingCheck that door switch is completely closed. Check latch, solenoid, and actuation switch for electrical or mechanical malfunction.
Customer: replied 5 years ago.
Answer appears satisfactory, could it be something else?, is this something I can do myself or do I need a qualified technician?
Expert:  Bryan replied 5 years ago.
well are you pretty handy? its not really that hard to do. I'll look up some diagrams and see if they will help. I dont believe its anything but the door latch assembly from what yor telling me. I'll get back to you with some diagrams, thanks Bryan
Expert:  Bryan replied 5 years ago.
can you tell me if theres a 0,1,or2 after your model # ? thanks Bryan
Customer: replied 5 years ago.
Hi Bryan, Unfortunatley I am not at home right now. I will check as soon as I return this evening and get back to you. Payment is forthcoming, Thanks
Expert:  Bryan replied 5 years ago.
no problem , thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11897
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 4 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.

Hi Bryan, sorry but I had some issues with my ISP and email today. There is a '2' at the end of the model #.

I am handy to some extent - if this is more difficult than changing a light fixture or carb on a lawn mower - I may need assistance.....Thanks

Expert:  Bryan replied 5 years ago.
I'm on the road in a heavy rainstorm, I'll be back in my office in about 45 minutes, I'll get back to you then.
Expert:  Bryan replied 5 years ago.
this should be easy to replace take the screws out where the door latch goes through the body ,is there a plate or trim piece there? its hard to tell on the diagrams. heres the diagrams, http://www.searspartsdirect.com/partsdirect/getS ubComp.pd?modelNumber=GR399LXGQ2&productCategoryId=0124111&brandId=1198&modelName=ELECTRIC-RANGE&diagramPageId=00004&componentDescription=CHASSIS&documentId=O2030340&backToLink=Return%20to%20Sub%20Components%20list this the link for door latch assembly , http://www.repairclinic.com/SmartSearch/SSPartDetail.aspx?PartID=1206477&PPStack=1 , let me know, thanks Bryan
Customer: replied 5 years ago.

Hi, I removed the top and saw the 2 screws that need to be removed (piece of cake). The diagram helped, thank you. I already ordered the part, I found the tech sheet and there is another assembly on the other end of the rod in the rear, that could be it also.....we'll see......Thanks

Expert:  Bryan replied 5 years ago.
thank you , I'm glad to hear you figured it out , Merry Christmas and well wishes for the new year. Bryan
Customer: replied 5 years ago.
Great Job! It's working perfectly....Thanks a bunch - God Bless!
Expert:  Bryan replied 5 years ago.
happy holidays and well wishes in the new year. thanks Bryan

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