How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask GregoryA Your Own Question

GregoryA
GregoryA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 53
Experience:  27 years experience, factory authorized and trained technician top-rated, excellent communicator
13944707
Type Your Appliance Question Here...
GregoryA is online now
A new question is answered every 9 seconds

i have a Fisher Paykel washing machine that is about twelve

Resolved Question:

i have a Fisher Paykel washing machine that is about twelve years old, when I try to use it, it the water comes on and then off in spirts, then it stops and the first light on the wash cycle comes on and the last two lights on the spin cycle. Any suggestions?
Submitted: 5 years ago.
Category: Appliance
Expert:  GregoryA replied 5 years ago.
That is a "RPS SENSOR FAULT". There is a small sesnor mounted down by the stator assembly, it has either failed or the connection is loose. Many techs incorrectly assume the problem is a bad controller and tell the customer to buy a new washer, or they oder the expensive board and it still does not work. (!) But you posted both the symptom AND the correct light sequence. I can talk you thru how to fix this yourself if you are handy enough...

If the machine is twelve, it is perhaps a GWL08 or GWL10 model??
Customer: replied 5 years ago.

It is a gwl10. I had it on its back looking for the sensor but could not find it. Is there a way of testing this with an ohm meter? and can you tell me how to find the sensor, and if it is bad , where can I buy one?

Can it be by-passed to check if this is the problem?

 

Thank you for you quick response!

 

Matt

Expert:  GregoryA replied 5 years ago.
The part number is XXXXX 420296P for the model 10...
There should be a "tech sheet" located under the control panel, to the left of the controller.
It will not provide much insight though, there is a full blown service manual for this machine, but I can help you here. I have done this so many times, you have bad RPS sensor. Rarely does the connector just come loose. And it is a "solid state" part and a visual inspection may not tell a thing. The fact is, the machine can tell it is not working and it has told you by the fault code (as well as the classic symptom)

To get at it:
Look at the large, round rotor assembly on the very bottom of the macine- there will be a plastic "nut" that unscrews, and as the nut comes out, the rotor will want to drop down. Support it with your hands. Once that rotor comes off, you will see the stator assembly. Handle this with care, you don't want to damage it. There are two wire harnesses towars the back, unclip them from the clip on the tub before the next step-
You will see 4 3/8 size bolts in a metal ring in the center of that stator, where the splined shaft is, this is what is holding that stator to the tub. Undo those screws and the ring comes off (there will be red grease also, have some rags handy) and then you can gently bring the motor stator down and remove the brown plastic "cover". The RPS sensor is over on the side near the wires. Undo the wire connector (it just lifts off) There is a small clip that holds the sensor in place on the underside. You need to take your finger and release the clip and then the sensor slides up and out. Make note of the ARROWS you will see on both the sensor and the stator. When replacing the sensor, those arrows have to line up. It is also critical that when you slide the new sensor down into the stator, the it is BEHIND the coils and not sticking out. You will ruin it if you do not slide it on correctly, so pay attention BEOFRE you take it out as top how it is oriented.

If you are not comfortable doing this, call a FISHER PAYKEL AUTHORIZED SERVICE CENTER, don't call the cheapest independent guy you can find...!

I've given out a lot of valuable info, would you please accept it?

Thank!




GregoryA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 53
Experience: 27 years experience, factory authorized and trained technician top-rated, excellent communicator
GregoryA and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.