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Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3279
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
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My Kenmore Elite Trio refrigerator #795.75552400 has the error

Customer Question

My Kenmore Elite Trio refrigerator #795.75552400 has the error code ER FF on the door. The fridge is warm but the freezer still works. Unplugging it only solves the problem temporarily. What part do I need?
Submitted: 5 years ago.
Category: Appliance
Expert:  Randy 43 replied 5 years ago.

hiCustomer,code ff means freezer fan defective,if you open the freezer do you hear a fan running when pressing the door switch around the inner frame? if not you are going to have a fan fault or if there is frost on the back wall,a defrost problem preventing the fan from turning,either way there will not be any air getting to the fridge,this why the fridge is warm but freezer still ok,the fridge just receives air from the freezer via the fan,check out the freezer fan..hope this helps

 

Thanks Randy

Customer: replied 5 years ago.
Thanks Randy. I don't here the fan and there is some frost on the back. Does this mean I have to replace the fan motor or some other part?
Expert:  Randy 43 replied 5 years ago.

it depends if the frost is really thick you could be looking at a defrost problem,it could be blocking the fan from turning,,if you are able to turn the fan blade,maybe with a small screwdriver? through the grill or something like that and it turns then it is spinning freely and would most likely need the fan motor only,you may need to remove the panel to be sure unfortunately

 

Randy

Customer: replied 5 years ago.
It is only lite frost so it looks like it's only the motor. This isn't a huge job is it?
Expert:  Randy 43 replied 5 years ago.

its not bad,but you need to pull out the drawer and remove the back panel,if your mechanical its not bad ,look for a couple screws holding the drawer in on the sides sometimes..make sure its not just a wire off at the fan motor,confirm power with door switch pushed in if you have a meter?,but it sounds like fan motor from your symptoms

 

good luck

 

Randy

Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3279
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Randy 43 and 3 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Thank you very much!!!!!!!!!!!
Expert:  Randy 43 replied 5 years ago.
no problem ..good luck

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