How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12061
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

my refridgerator is not cooling properly

Customer Question

my refridgerator is not cooling properly
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.
can you get me model # ? also check the rear panel inside freezer section and tell me if there is any frost buildup on panel at all, move your food for a good look , let me know , thanks Bryan
Customer: replied 6 years ago.
the model number is XXXXX ge there is very small amount of frost built up on the back panel
Expert:  Bryan replied 6 years ago.
ok you probably have a defrost problem, first thing to do is remove the back panel in freezer and take a hair dryer and defrost the coils, these are probably frosted up allot, once thats done you can plug it back in and let it start cooling again, you probablhave either a bad defrost timer or defrost thermostat. niether one is allot of money. when you get the back panel inside freezer off let me know what it looks like, lot of frost or just a little on one sction of colis .this is important, let me know ,thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12061
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 4 other Appliance Specialists are ready to help you
Customer: replied 6 years ago.
Ok, there is NOT any ice around the coils only ice at the bottom beneath the coils, where there is some sort of little tray.
Customer: replied 6 years ago.
Ok, there is NOT any ice around the coils only ice at the bottom beneath the coils, where there is some sort of little tray. didnt see any frost on coils at all jim
Expert:  Bryan replied 6 years ago.
ok thats probably a dffierent problem your defrost drain is probably clogged, but what i'm more concerned about is the ref. not cooling. is the fan in the freezer section running? do you hear any clicking or buzzing comming from the compressor? is the compressor running? let me know. thanks Bryan
Customer: replied 6 years ago.
bryan,
I put everything back together and plugged the refridge back in and now nothing is happening, no sounds at all
when it was working earlier i heard what i thought was very light buzzing coming from compressorr, but im not 100% certain about that. the freezer was working fine but the fridge was very weak(Food compartment)
it did not seem like we heard the click of fan going on or whatever happens when the fridge kicks in to cool
the breaker is on and the light is on in the fridge
Expert:  Bryan replied 6 years ago.
this may be in defrost cycle right now if you dont hear fan running, it should come out of defrost in less than an hour, when it does go behind ref. and listen to compressor and see if it starts. i have to go out for a bit but will be back by 12.30pm. let me know , thanks Bryan
Customer: replied 6 years ago.
the refridge kicked back on, and i went behind it, and the fan is working but i never heard the compressor come on in the last hour or so. getting frustrated lol
Expert:  Bryan replied 6 years ago.
yeah it sounds like you have a bad compressor relay.the relay is on the side of compressor. this has overload and relay , you need parts # XXXXX and 735 on this diagram, hope this helps thanks Bryan, click here http://www.searspartsdirect.com/partsdirect/getSubComp.pd?modelNumber=TBX18HACGRWW&productCategoryId=0166000&brandId=043 2&modelName=REFRIGERATOR-C-SERIES&diagramPageId=00003&componentDescription=UNIT%20PARTS&documentId=G0030089&backToLink=Return%20to%20Sub%20Components%20list
Customer: replied 6 years ago.
are these ge parts for the link you sent me? or are they all the same?are they difficult to replace? will i be able to do it myself ans are they hard to find in the fridge?   thanks for your help bryan
Expert:  Bryan replied 6 years ago.
let me get back to you i have something I need to do. you can probably do this yourself though and yes there original parts , thanks Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Bryan
Bryan
Tech/owner
11894 Satisfied Customers
15 yrs. experience as a certified appliance technician.