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all four surface units on my Jenn-Air range top arent working.

 

Customer Question

all four surface units on my Jenn-Air range top aren't working. The breaker is o.k. and there is voltage at each of the elements. The two large elements are 22 ohms and the two smaller ones test at 40 ohms. What is going on?

Submitted: 1647 days and 1 hours ago.
Category: Appliance
Value: $9
Status: CLOSED
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Expert:  Tech Michael replied 1647 days and 1 hours ago.


Hi,

What voltage is present at the elements when set to high.
Thank you

Customer replied 1647 days and 1 hours ago.

I didn't check the voltage. Should I do so now?

 

Wayne

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Expert:  Tech Michael replied 1647 days and 1 hours ago.

Yes check it at the element only for now.

Customer replied 1647 days and 1 hours ago.

230 volts.

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Expert:  Tech Michael replied 1647 days and 1 hours ago.

This is at the elements? from one side to the other?

Customer replied 1647 days and 1 hours ago.

Yes...

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Expert:  Tech Michael replied 1647 days ago.

Let me make sure I understand this, at the element, there are two wires right?
And you are getting 230v, but they wont heat.
am I correct?

Customer replied 1647 days ago.

that is correct...

 

Picture
Expert:  Tech Michael replied 1647 days ago.

That is strange for sure,
Try unplugging the range and re plugging it back in, its possible the contact there is not very good.
So you could be getting voltage with out a good amt of amperage,
Also check the terminal block on the back of the range where the power cord connects to the wiring block on the back of the range, look for loose or burnt connections.
keep me posted.

Customer replied 1647 days ago.

there is not a plug like a free standing range. The surface units are not part of the oven. It is wired directly, so I'll have to see if I can get to the terminals and check them. Thanks. I'll let you know but it will take me some time.

 

 

Accepted Answer

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Expert:  Tech Michael replied 1647 days ago.

OK no rush,
it sounds like a ground problem, I am thinking somewhere you will find a bad connection.

Expert TypeHome Appliance Technician
Category: Appliance
Pos. Feedback: 93.2 %
Accepts: 1185
Answered: 11/8/2008

Experience: 20+ years exp. repairing all types of home appliances, Computer repair

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