Welcome to Just Answer.
Sorry to hear about your problem.
You will need to put the machine into diagnostic mode. If it won't enter diagnostic mode, than you will need to replace the main control board.
The washer must be empty and the control must be in the OFF state before pressing the touch-pad sequence to start the test.
Starting the Test Mode:
- Close the door.
- Push CONTROL/ON (if present on this model).
- Select the DRAIN/SPIN cycle.
- Select NO SPIN by pressing the SPIN SPEED touch-pad.
- Push PREWASH OPTION four times within five seconds. (If PREWASH OPTION is not present on this model, press EXTRA RINSE four times within five seconds.) C:00 will light up on the display.
If the Starting procedure fails, push the PAUSE/CANCEL touch-pad, then repeat the starting procedure.
Test Program Control:
In order to advance to the next step of the test procedure, push PREWASH OPTION touch-pad two times. If PREWASH OPTION is not present on this model, press EXTRA RINSE two times.
If you need further help or clarification on this answer, please do not hesitate to reply to this post.
Thanks for asking your question at Just Answer.
Best of Luck, Brian
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