Hello thanks for your question
does it not have a lock symbol on the controll panel if so hold it in for 5 seconds or until it unlocks. it also should show you in the owner manuel. if not then go to whirlpool.com and download it from their site
good luck stef
The is no lock symbol on the control panel.
There is a "Control On" button and a "Hold to Start" and "Pause/Cancel" button.
If I press either one of the three and hold, nothing happens. If I press the "Hold to Start" and the "Pause/Cancel" at the same time, the "time remaining" digital readout lights up, and flashes as does the indicator light which in the turn dial is set to "normal", which apparently was the last setting it was used on.
ps...I did unplug the machine and that did not reset it either.
Welcome to Just Answer.
Sorry to hear about your problem.
You will need to put the machine into diagnostic mode. If it won't enter diagnostic mode, than you will need to replace the main control board.DIAGNOSTIC TEST
The washer must be empty and the control must be in the OFF state before pressing the touch-pad sequence to start the test.
Starting the Test Mode:
If the Starting procedure fails, push the PAUSE/CANCEL touch-pad, then repeat the starting procedure.
Test Program Control:
In order to advance to the next step of the test procedure, push PREWASH OPTION touch-pad two times. If PREWASH OPTION is not present on this model, press EXTRA RINSE two times.
If you need further help or clarification on this answer, please do not hesitate to reply to this post.
Thanks for asking your question at Just Answer.
Best of Luck, Brian
Please leave feedback at your convenience.
It just isn't doing a thing. I can't get the control/on to do anything, so I'm assuming that the control board is out.
is it an easy repair for me to do, or do I need a technician to come out.
If it is easy, where do I get the control board?
The average DIY can do this.
Click here to view the part; they often come with directions.
Thanks. How do I get the old one off. I'm afraid to pull to hard and break something. I only see a screw where the soap drawer pulls out.
You have to remove the top panel first. Then to remove the control panel you will need to undo some screws, as shown below, and then the control panel slides up and out. Be sure to secure this panel because if it slops around, you could damage some delicate ribbon connectors.
Click here for service manual, which should help you further, if you need it.