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Bernard S.
Bernard S., HD TV, Large Appliance Sales
Category: Appliance
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Experience:  27 Years Managing Stores, Operations and Selling Appliances
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The problem is no longer the tub not removing the water and

Resolved Question:

The 'problem' is no longer the tub not removing the water and soap. The entire motor and inverter was replaced supposedly to eliminate this problem but now there is an extreme knock during the wash cycle. What is now making a knock? Should I expect to need 4 service calls and one motor replacement within the first year of use?
Submitted: 6 years ago.
Category: Appliance
Expert:  Bernard S. replied 6 years ago.

HiCustomer

 

The knock could be part of the suspension and/or a problem with how the motor was put in. The tech should be able to return to fix this problem relatively easily.

 

No, you should not expect that many service calls in the first year. You can contact GE directly and explain that you have a concern that the tech did not re-assemble the washer correctly and that you are feeling that the machine may have permanent damage now.

 

If you persist with politely asking for their superior, you may suceed in having them exchange the washer or (at the very least) warranty the washer for an EXTRA year.

 

If they tell you no you use these magic words are -

 

"Thank you for you help. I understand that you may not have the authority to approve an exchange. May I have the name and telephone number of your superior so that I can discuss it with them?"

 

Get their name and keep using it. This is so they know that they will be mentioned by name to the the superior. At some point, someone decides that they either don't want to explain this to their boss or they feel that they are too important to spend more time on it. It is very effective.

 

You now have two seperate question opened. Please stay with one so that we can see everything together. It gets very confusing going back and forth.

 

bernie

 

 

 

Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1220
Experience: 27 Years Managing Stores, Operations and Selling Appliances
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Bernard S.
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27 Years Managing Stores, Operations and Selling Appliances