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What is the model number from the cabinet of the range? On this range I believe you may find it between the doors (after you open the bottom and top oven doors) on the cabinet.
I'm on the way home and I should be there in approximately 40 minutes or so. I will post back then if you can wait.
That will be fine. We just turned off the breaker and reset everything on the oven. The broiler element works but not the heating element in the lower over. Upper oven works great.
We would look at the bake element to be the problem because you do not describe any problem with the controls or the broiler element.
You would want to confirm that the bake element is receiving approximately 220-240 volts with a multi-meter. There is dangerous voltage there. If you do not have basic electrical experience (or understand how to do this) please have someone more experienced do this.
If it is receiving the correct voltage then, we test the bake element itself.
Unplug range and remove the bake element and check for resistance for ohms. The lower oven bake element should have approximately 21.3 ohms. If it does not, then you would replace the lower back element.
If it is not receiving the correct voltage then, you would trace the wiring to see if there is a problem there.
Let me know if you would like more information or clarification. You can post back here for a couple of days.
I'll check for you follow-up tommorrow.
The bake element is not receiving voltage. We are tracing the wiring back to the control panel for the lower oven. We aren't receiving voltage from the control board for the lower unit for the baking mode only for the broiler.
Thank you for your advice. We need to replace the control panel.
Thank you for the "accept". We want to be sure about this.
Have you check the wiring and the wiring harness itself? Be sure that you have continuity from the element to the board by testing.
Also, Do this TEST to confirm that you need a new board.
"Quick Test" Mode for Electronic Range Control
Follow the procedure below to perform the Electronic Range Control (ERC) quick test. Instructions must be entered
within 32 seconds of each other (via the touch pad) or the ERC will exit the quick test.
1. Press and hold UPPER CANCEL and BROIL pads for 3 seconds.
2. Once the control has entered the "Quick Test" mode, release both pads.
3. Press each of the following pads indicated in the table below.
NOTE: Press the applicable pad once to activate the associated response.
Press the applicable pad a second time to deactivate the associated response.
Display will indicate the following:
UPPER BAKE...................... Upper Bake DLB and Upper Bake relay activated
LOWER BAKE.....................Lower Bake DLB and Lower Bake relay activated
TOAST................................. DLB relays activated
UPPER BROIL .................... Upper Broil DLB and Upper Broil relay activated
LOWER BROIL ...................Lower Broil DLB and Lower Broil relay activated
UPPER KEEP WARM......... Motorized Door Lock - Upper
LOWER KEEP WARM........ Motorized Door Lock - Lower
OVEN LIGHT.......................Oven lights activated
COOK & HOLD.................... Displays last diagnostic code
LESS (-)............................... Displays EEPROM version number
MORE (+) ............................ Displays main code version number
CLOCK ................................ All display segments illuminated
Description of Error Codes
The Diagnostic Code Display Mode allows viewing of the error diagnostic codes.
Each error code consists of four digits. The following table describes the function of each digit.
1st Primary System: 1 - Local to the control circuit board
3 - Sensor or meat probe
4 - Control input
9 - Door lock
2nd Error Type: d - Diagnostic: measurable parameter
c - Control related, replace control
3rd Secondary System: Sequential numbering
4th Oven Cavity: 1 - Upper oven (or single cavity oven)
2 - Lower oven
c - Control specific
Diagnostic Code Display Mode is accessed via the Quick Test Mode. To view the last 5 error codes, enter the Quick
Test Mode by pressing and holding the UPPER CANCEL and UPPER BROIL pads for 3 seconds within 5 minutes
of power-up. Diagnostic Code Display Mode may be activated only when applying power to the control
Please let me know if you would like more information or clarification. You want to be sure you need the board before ordering one.
We have checked the wiring harness. We have continuity between the board and heating element. We do not have voltage leaving the board to the heating element. Yes, the heating element is still registering ohms.
We tried to run the diagnostic code, but the contol panel would not cooperate. We have even rest factory settings and still nothing.
Good work. Everything points to the control board. I haven't seen this specific failure of the board before. It's more common that several functions fail and not just one.
If continuity is good everywhere, then replacing the board is correct at this point.