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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience:  Appliance repair business owner for over 43 years.
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we have a problem with our neptune front load washer. there

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we have a problem with our neptune front load washer. there is a mold odor we can not get rid of coming from inside the wash tub. also is there supposed to be water left in the wash tub after a load is finished?
.thanks for your question. the mould smell is a common complaint ,for all front load washers. there is a product you can buy called AFFRESH. its specially made to combat this problem. as far as the water left inside, can you see the water or hear it .
Customer: replied 7 years ago.
we can hear it when we roll the tub around. as i have tried pouring a capful of bleach in the tub to get rid of the mold smell.where can we find affresh?
hi try thr repair clinic .com or sears . i think now in the grocery stores as well. if your happy with my answer please accept thanks the appliance doc
John and 2 other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
what about the water left in the tub, is that normal ?
hi. to see how much water you have left. put in spin cycle. and see how much water comes out. but yes, most front load washers leave some water in the washer. thanks

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