How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bernard S. Your Own Question

Bernard S.
Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1220
Experience:  27 Years Managing Stores, Operations and Selling Appliances
8697087
Type Your Appliance Question Here...
Bernard S. is online now
A new question is answered every 9 seconds

yes i have purchased a new whirlpool washing machine i no i

Resolved Question:

yes i have purchased a new whirlpool washing machine i no i have it leveled correctly but about three minuteds of the cycle it shakes entirely to much is there something else i should try
Submitted: 6 years ago.
Category: Appliance
Expert:  Bernard S. replied 6 years ago.

HiCustomer

 

Thank you for using Just Answer.

 

There are shipping straps/bolts that must be removed from a new machine when you unpack it and hook it up before you can use it. Have you removed these?

 

bernie

Customer: replied 6 years ago.
yes they were removed
Expert:  Bernard S. replied 6 years ago.

HiCustomer

 

I know that this may be a bit frustrating.... However,

 

Please go back and re-check the installation instructions. We have had a few people find that they missed a shipping strap/bolt after re-checking.

 

This is (by far) the most common reason a new machine will do this. These machines are tested at the factory and we really very, very seldom see any problems with them right out of the box.

 

Thank you for your patience.

 

bernie

 

Customer: replied 6 years ago.
i checked all four transport bolts were removed i tried moving the washer side to side and back to front it dosent seem to move that is the only thing else i no to adjust
Expert:  Bernard S. replied 6 years ago.

HiCustomer

 

It sounds like the washer is level (all four feet on the floor solidly).

 

You can check the floor carefully by gettin down on the floor and watching to see if the foor is moving at all. We sometimes see that a floor is moving and causing the machine never to adjust to the out-of-balance that this can cause. This is especially true with wooden floors on the first and second floor.

 

If your install is good, then the best thing to do is return the washer to the retailer. Most retailers will take back the washer if you have a problem within 30 days.

You can also call to have a servicer come out and repair the unit because it is covered under the manufacturer's warranty.

 

I would not disassemble the machine (to investigate further) because they may decide to void your warranty if you do so. Then, they can refuse either to fix it or take it back.

 

bernie

 

Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1220
Experience: 27 Years Managing Stores, Operations and Selling Appliances
Bernard S. and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Bernard S.
Bernard S.
657 Satisfied Customers
27 Years Managing Stores, Operations and Selling Appliances