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For some freaky reason, I was able to manipulate the loose latch and get it to open. It is still too loose and NOT as it was when functional.
The model # XXXXX XXXXX (Kitchen Aid)
The SN is #FH2602_43 if that matters. This appears to be an electronic switch vs. a mechanical one. Do you sell the replacement part? It is the actual lever/ handle on the outside that is flimsy and loose. Would this be obvious to you which part needs replaced?
I have to leave for a little while but can respond to you later. Thank you.