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Hi, thanks for using JustAnswer. So I may give you model specific information, may I please have your model number?
I assumed that would be on the outside edge of the spin tub. I don't think I heard anything.
It is possible that the balance ring has leaked its liquid and now it will not spin well. Number 15 in the diagram is the balance ring.
If we can cerify this to be the problem, it is easily replaced and is not too expensive. Would you like to disassemble the machine with my help to positively diagnose?
I can hear liquid. Should I be able to see it? What next?
Yes, now what?
Cleaning it as best as we can. Is there a way to seperate the tub from the plastic tub it sits in to clean the outside of the metal tub?
They are there.
Is it possible that the gunk that has built up on the outside of the metal tub could throw it off. It is plastered to the top 8-10 inches. Rather gross.
Both the back legs respond as they should. Should I be concerned about the gunk falling down into the plastic tub and clogging the hose when it drains?
Now we are wondering if we are hearing the water in the bottom of the plastic tub that didn't drain completely and not water in that ring. Any way to check that?
I checked the level this morning so I think the floor is ok.
Is there a way to remove the ring? My husband feels there is enough water in the bottom to throw him off.
My husband pressed his flashlight against the plastic and gave it a little shake. We could see the water. Yea!
I'll finish cleaning it and give a spin. Thank you so much for your help Kelly! I have already emailed 5 friends about this site. Who knew!
Have a good day!