How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

My washer makes a grinding/whining sound everytime it starts

Resolved Question:

My washer makes a grinding/whining sound everytime it starts draining and continues until you stop it. If you stop/pause it then restart it runs fine until it drains again. What could be the problem? What can I do to fix it?
Submitted: 6 years ago.
Category: Appliance
Expert:  Bryan replied 6 years ago.
can you give me make and model? is this a maytag washer? let me know Bryan
Customer: replied 6 years ago.
A GE Washer Model #WWSE5240G0WW
Expert:  Bryan replied 6 years ago.
sounds like you have something in your drain pump.click here to see drain pump in your machine. http://www.pcappliancerepair.com/model-display.php if you take front panel off you will see drain pump on the right side, remove and check for something in pump. you can just look inside through drain hose hole. let me know Bryan.
Customer: replied 6 years ago.

I do not see anything in it

Expert:  Bryan replied 6 years ago.
can you spin ythe drain pump by hand and see if it makes noise. or if you have connectors you can plug this pump into wall and listen to it if you hear noise your pump is bad. if not check your inner tub and make sure you dont have a nail or something in one of you inner tud hole thats scraping the side or bottom of tub when it spins. if its not the pump or somthing in the tub then you probably have a bad spin bearing and thats something real hard to repair. let me know Bryan
Customer: replied 6 years ago.

How do I check the Inner tub? Also wondering why it would only do it at the start then stop when I stop it, but not start back up when i restart.

Expert:  Bryan replied 6 years ago.
well if its something to do with pump it doesnt run all the time only when its draining.does this noise start up as soon as the machine starts agitating after it fills?
Customer: replied 6 years ago.
no just when it drains, but if i pause the cycle then resume it stops the noise.
Expert:  Bryan replied 6 years ago.
I'm almost sure you have something in that pump . you cant always see it you may have to take pump apart to see , this is tricky, you need to mark it so you know how it goes back together and lines up right with the two halfs, and there is a rubber seal you have to make sure its seated right when you put back together,or it will leak, I dont normaly recomend the customer do this often but i believe theres something down inside pump. if you dont think you can do this dont, take it to appliance parts store and let them check it if you have one nearby , thats all I can think of. let me know Bryan
Customer: replied 6 years ago.

Are there fins inside it that can break? Could that be the noise?

Expert:  Bryan replied 6 years ago.
could be, if somthing went though it , they are plastic. Bryan
Customer: replied 6 years ago.
Thank you very much and I will take it apart a little bit later. If the fins are broken can I replace just them or do i need a whole pump?
Expert:  Bryan replied 6 years ago.
unfortunatly you have to replace the whole pump. but you may find something inside when you get it apart so dont panic yet. let me know Bryan
Customer: replied 6 years ago.
thank you very much. unfortunately i do not have the time to tear it apart now. can i let you know another way?
Expert:  Bryan replied 6 years ago.
ok thanks, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances