i removed bottom drawer and there was frost at the very bottom or icetoward the very back where the sealing (white band) had broke. But the meat was all the way towards that back area and covering the area where i can see the frozen water or frost. I have the freezer turned all the way up. I do hear it running but I can turn the alarm off but within a couple of hours it comes back on. There was frozen water type at the bottom of the freezer (when I pulled the drawer out but i think it has been there awhile.