How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jack Stiner Your Own Question

Jack Stiner
Jack Stiner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 270
Experience:  I have over 25 yrs of in-home appliance repair & 10 yrs of appl.,plumbing & electrical parts sales.
12253100
Type Your Appliance Question Here...
Jack Stiner is online now
A new question is answered every 9 seconds

I have a Hotpoint side-by-side Model CSX22GR. Refrigerator

Customer Question

I have a Hotpoint side-by-side Model CSX22GR. Refrigerator side not cooling. Freezer side seems to be okay, but could be colder. Also, water for icemaker continues to squirt water even after tray is full. Any suggestions?
Submitted: 5 years ago.
Category: Appliance
Expert:  Jack Stiner replied 5 years ago.

Hello cgreen,

Welcome to Just Answer.

Sorry to hear about your problem.

 

Lets take one thing at a time. Look at the back wall in the freezer and tell me if you see and frost or ice. Is the fan running in the freezer, you may need to hold door switch in to check?

 

Do you mean that the ice maker leaks or is the water flooding the freezer compartment?

 

 

 

Jack

Customer: replied 5 years ago.
No ice - fan is running. Water tray fills, but the water line keeps dispensing water at intermittent intervals.
Expert:  Jack Stiner replied 5 years ago.

cgreen,

 

So is there any frost on the freezer back wall?

 

Jack

Customer: replied 5 years ago.
No there is no frost
Expert:  Jack Stiner replied 5 years ago.

cgreen,

 

Lets try this. Take the cover off the back wall of the freezer and look at the coils. Are they plugged with frost or ice. I am assuming that the refrigerator has been plugged in all this time. if there is ice build up. then we need to check some things. Do you have a multimeter?

 

Jack

Customer: replied 5 years ago.

I will have to take the back off. Yes, I have a multimeter.

Customer: replied 5 years ago.
The coils are frozen solid. Yes, I have a multimeter.
Expert:  Jack Stiner replied 5 years ago.

cgreen,

 

Down behind the grille you will find the defrost timer It looks like this

 

Part 3348

 

The little gray button can be turned with a screwdriver, turn it until it clicks. Now see if the heaters in the freezer come on, this should take a few minutes. If they come on then replace the defrost timer.

If they don't come o then you need to unplug the refrigerator and test the heaters they look like this

 

Part 2776

 

They are probably going to be hooked together at one end so remove a wire from the end of the bottom heater and check with you ohm meter from the one unhooked end to the wire coming out of the other end of the top heater. So you are checking the circuit through both heaters. If you get a reading move on to the defrost thermostat it look like this

 

Part 3485

 

Again remove one wire from where it is connected and check for a circuit. No reading on either heaters or defrost thermostat which ever is bad. You will need to defrost the coils and you can do so with a hair dryer be careful not to melt the plastic parts and your done.

 

 

Hope this helps you out. If you should need anything further please don't hesitate to ask.

Please press the Green "Accept" button if my answer has helped. This is the only way I get paid for providing my services.

Don't forget to leave feedback - bonuses are also welcome and appreciated!!!

 

100% customer satisfaction is my goal!!!

 

Thank you for choosing the Just Answer Pros.

 

 

Jack

Jack Stiner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 270
Experience: I have over 25 yrs of in-home appliance repair & 10 yrs of appl.,plumbing & electrical parts sales.
Jack Stiner and 8 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Are you talking about a continuity check or measuring resistance via ohms?
Expert:  Jack Stiner replied 5 years ago.

cgreen,

 

We are talking a continuity check using a ohm meter.

 

Jack

Customer: replied 5 years ago.

Thank you for all of your help!

Expert:  Jack Stiner replied 5 years ago.

Hi cgreen,

 

Thank you for your accept.

 

Jack

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.