Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, thanks for using JustAnswer.com. I suspect your defrost drain is plugged. It is located behind the rear panel (# XXXXX in attached picture) and dierectly below the evaporator. You will have to remove the panel to access it. A turkey baster works great to thaw and clean it out. Run some hot water through it and you should be in good shape.
You're welcome. Please, let me know what you find. I want to make sure we get your problem rectified. Good night...