Bryan, where to begin...the first tech looked at the diagnostic code and ordered the parts based solely on that. the second tech was a bit more seasoned and tested everything - supposedly. He kept check the reading on the outlet saying that both sides were not pulling the same. Neither mentioned anything about the heater kit. It was listed right there in the install manual that I got with the dryer. It is not even two years old and the parts they replaced were still under warranty. I bought it through DirectBuy. I keep getting a 'standard' reply from the 800 number and no one there seems to care - they just read from their little book and try to set an appt. I can't keep taking time off work to meet a service tech only to not have an answer or to wait for two weeks for another part.
Bryan, the code was ts or t5, not sure. The dryer would not even run, it just showed the code and beeped. But the code was for the thermistor/thermistat. Both of those parts were fine, but they ordered them anyway and thought all was good. Then the second tech went online to his 'resource' site and they suggested the assembly board (?). So he ordered it an then came back and replaced it. Then the dryer ran fine, just no heat. So then, the same tech suggested I replace the outlet - maybe the dryer wasn't getting enough juice. So I did that. No change. I was so frustrated after that - I figured I would fix the darn thing myself. The only thing left is the heater kit. I am quite handy so not much intimidates me. I will try anything to get my dryer back. Thanks. I will wait for your reponse. I know how to use a volt meter but will have to borrow one.
Just a quick note. I am at work and won't be home until after 5 pm. I will try to get a volt meter and then we can work on it. thanks so much for the quick response. If this works out I will be a great customer and spread the word!