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Hi, thanks for using JustAnswer.com. It sounds like your hoses arereversed to the water valve. That will cause the temperature issue. I suspect your water level switch may be plugged. This switc sits on top of the pump under the tub assembly. It is accessed by removing the front panel. Open the door and remove the two phillips screws from each side of the door opening and pull the front panel off. The water level switch is in the rear RH corner. It has a small diameter hose connected to it. Remove that hose and clean out any "gunk" from the opening of the switch or the hose.
Kelly - the machine has been installed for over eight years and we have had no problems with the washer responding correctly to the cold and hot water selections until now. I'm thinking the water solenoid valve unit and /or the circuitry that controls it are the problem, but don't know how that relates to the water level switch. This machine has worked perfectly until yesterday. Any more thoughts?
I suspect the thermistor in the water valve may be the culprit. It allows hot water to be added to the cold to equal an acceptable cold water temp. I believe it is not reading the temp right and adding hot water when it should not be. This thermistor is located in the water valve assembly. The thermistor is part of the water valve assembly, part # XXXXX It is # XXXXX in the attached diagram.
Kellly - Thanks. We'll swap that out and see if it solves the problem. Certainly sounds logical. One last thing - would you check the diagram you sent? #10 on the attachment is a retaining collar on the drain hose.
I appreciate the help!
Did I say # XXXXX? I meant # XXXXX
I am working on about 15 questions right now and must've got a little off track, sorry!
Roger that.... really appreciate the help!
See ya, Dan. Let me know how it works...take care.