Hi, thanks for using JustAnswer.com. You have an air flow issue. Do you hear a fan running in the freezer? Do you see any frost on the back wall of the freezer? May I please have your model number?
Okay, in the refrig section there is a damper in the rear of the refrig at the top. Can you feel any cold air coming through that damper?
There's a vent at the bottom.. not anything at the top, but.. no, I don't feel any cool air
No, I don't feel any cool air
Oh, I see.