Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, thanks for using JustAnswer.com. Turn the cap COUNTER CLOCKWISE. The cap will be vertical, not horizontal when loose. If it pulls out, you got it. They can be difficult to turn, especially if the filter has not been changed for a while. When you intall the new filter, put a little Vaseline around the black rubber seal and that will help for next time. Works good on light bulb bases, too!