Hello, my name is XXXXX XXXXX and know exactly what noise you are talking about because I have a Dyson vacuum myself. That noise your hear is the gear part of the motor and drive linkage that is grinding away the gears. The beater bar gets jammed with the long strands of carpeting and what ever else gets caught up in the bar and freezes up until you shut it off. I highly recommend that don't have the selector set to "Carpet" when doing the carpet. I will do some research and get back to you ASAP
I highly recommed that don't have the selcetor set to carpet when doind the carpet ?
that's what you wrote above? Are you saying not to set it to carpet? if so then set to what. I always check setting for each job.
I kind of thought it was gears grinding or slipping. will it damage it and what can I do about it?