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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My refrigerator runs but doesnt cool

Resolved Question:

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Submitted: 8 years ago.
Category: Appliance
Expert:  Bryan replied 8 years ago.
can you give me a little more info, is it completely warm ? do you hear any fans running? let me know Bryan
Customer: replied 8 years ago.
The fans are running but it doesn't cool at all (neither frig or freezer)
Expert:  Bryan replied 8 years ago.
ok do you hear anything click or buzzing in rear of ref. also can you give me model and make of ref.? thanks Bryan
Customer: replied 8 years ago.

You can hear the fan running pretty loudly but I wouldn't say it's clicking.
Expert:  Bryan replied 8 years ago.
ok is it comming from back? does it sound more like a buzz than motor running? can you check in the back side inside freezer section and tell me if theres any frost buildup at all on panel? i'll check model meanwhile. Bryan
Customer: replied 8 years ago.
It does sound like a buzz. I don't see any frost.
Expert:  Bryan replied 8 years ago.
you may need a new control board , on the back of ref. you will see a cover with 3 1/4" screws. down on the right side looking at back of ref. there is a control board under cover that runs whole ref. this may be bad. inspect board for burns in circuit board ( unplug ref. first!!) let me know. even if you dont see burns on board it may still be bad. Bryan
Customer: replied 8 years ago.
Thanks. I'll check it out and get back to you at a later time. Thank you for your time.
Expert:  Bryan replied 8 years ago.
no problem if you think I've helped please press accept, I will still help you with problem when you come back just let me know , Thanks Bryan
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