How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20462
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Why wont my new refrigerator work Its

Resolved Question:

Why won''t my new refrigerator work? It''s about 10 months old and the fans run but it won''t cool...What happened? Can I fix it myself?
Submitted: 8 years ago.
Category: Appliance
Expert:  Bryan replied 8 years ago.
can you get us model #? do you here any clicking or buzzing in rear of ref.? thanks Bryan
Customer: replied 8 years ago.
Reply to a1speedyappliance's Post: Hi,
It's a Frigidaire gallery (black). I don't see any model type except for AD-18, if that means anything. It has a top freezer and is very basic - it cost about 400.00. It was moved from the mountains to my house and worked when we left the house- when I plugged it in down here, no cooling. The fan in the back on the bottom is turning and I can hear it but no cooling in either compartment. I'm stuck and can't afford a new one or repairman, I'm barely making it and living out of an ice chest for the baby's milk. If you can help, I'd appreciate it. Thank, Deb
Expert:  Kelly replied 8 years ago.
This unit has a 1 year parts and labor warranty...if it is only 10 months old, it is still covered at NO COST to you. Contact Frigidaire at(NNN) NNN-NNNNand they will assist you in getting an authorized servicer out at NO COST if unit is less than 1 year old. Kelly
Customer: replied 8 years ago.
My ex-husband has the info on it and won't give it to me...divorce.
Any tips on troubleshooting it?
Expert:  Kelly replied 8 years ago.
I fthe compressor is running and all the fans are running, sounds like a sealed system leak, perhaps due to the move. Inside the refrig, there is a white sticker usually in the upper LH corner that has model and serial # XXXXX well as the manufacture date. Can you go to the store where it was purchased for a duplicate receipt? Did you send in your warranty card? Kelly
Customer: replied 8 years ago.
No, we didn't send it in. The fans are running and I can hear stuff working like normal - so, does sound like work for a repairman? or is it something I can tackle as a do-it-yourselfer?
Expert:  Kelly replied 8 years ago.
Sounds like you need a repairman. You might check to be sure no wires came off the compressor in the move, beyond that, I would call foir help. Call Frigidaire first though, they wioll help you...Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20462
Experience: Highly accurate diagnostician with over 30 years experience!
Kelly and 3 other Appliance Specialists are ready to help you