How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Whirlpool Gas Range model GS465LEK (s). Great range & ...

Customer Question

Whirlpool Gas Range model GS465LEK (s). Great range & oven since 1992. But all electronic display and controls went dark overnight! No timer, oven control, clock, etc. Oven light does not work. Stove top gas burners DO turn on O.K. Electric outlet does have power, no circuit breaker thrown. No other power outage in the house. Is there a simple fix, such as a blown fuse on the range?
Submitted: 5 years ago.
Category: Appliance
Expert:  Bryan replied 5 years ago.
well it could be an internal thermostat or a bad wire on range cord, seen that more than once. let me check your model and get back to you. thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11892
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 4 other Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Reply to a1speedyappliance's Post: The year of purchase was actually 2002,not 1992 as I put in my question.
Expert:  Bryan replied 5 years ago.
no problem still checking model, Bryan
Expert:  Bryan replied 5 years ago.
ok I'm back , well after going over your range i'm begining to lean in one of three directions, 1 is power cord to oven is burned where it connects to board . 2 there is a fuse in unit that connects to control board but I'm not sure this would have anything to do with oven light. check your bulb. 3 it may be bad power supply. I'm giving you this link www.pcappliancerepair.com you can pull up diagrams of your range. on the side bar click control panel and look at part #s (15) fuse (16) power supply. one of these may be your problem. please press accept if your happy with answer. also please leave feedback its importent. thanks again Bryan
Customer: replied 5 years ago.
Reply to a1speedyappliance's Post: Thanks for your suggestions, Bryan. Could you confirm my reasoning to this point?

So far I can confirm that 1) I do have power (at least circuit continuity) from the power cord tongs to the power input at the power supply board. That should eliminate option 1 from your suggestions. 2) I have circuit continuity in all six lines coming off the power supply, including the (brown)one with the fuse. That means the fuse is good, and option 2 can be eliminated. (BTW, I think the oven light works only when the oven is on, so that piece of evidence may be a red herring.) Option 3, bad power supply, seems to be the remaining choice, but I have no idea how to test that directly. There is no evidence of melting, charring, or other external anomolies. Is your advice now to replace the whole power supply unit?
Thanks, again.
Paul
Expert:  Bryan replied 5 years ago.
Hey paul. I just got up I'll have somr coffee and wake up a bit and get back to you thanks Bryan
Expert:  Bryan replied 5 years ago.
well the power board would be my guess, its hard to say without being there. the problem is if you replace it and it doesn't work your back to square one. I've had this happen before myself , not that oven but other machines , it hurts to make mistakes because you end up spending money for nothing . if you realy like the oven I would call service man at this point let him make mistakes (wont cost you for parts that don't fix) these are difficult enough to diagnose for us when we are there never mind over the net. good luck, wish I could do more.let me know thanks again Bryan
Customer: replied 5 years ago.
Bryan,
Thank you for your considered and professional advice. At this point, you have increased the odds greatly to have identified the probable problem without an onsite visit from a service technician. I will take a chance and order a new power board. If that doesn't work, I will gladly pay a technician to diagnose and fix the problem! (What else could it be?? Do you make house calls in the Chicago area?) Either way, I'll be back in touch and let you know what the problem turned out to be.
Thanks again!
Paul
Expert:  Bryan replied 5 years ago.
Sorry it would cost me $500.00 in gas to go to chicago I live in tn. i truly hope this works for you good luck. these machines are a nightmare even for us techs. to many eletronics! I dont know anything else it could be, thanks so much, let me know , Bryan
Customer: replied 5 years ago.
Hi, Bryan,
Now, for the rest of the story . . .
I did get the power supply, but when I installed it, the touch contol panel failed to light up. The transformer got very hot, however, so I shut off the power, put back the defective power supply, and called in a Whirlpool technician. He replaced the computer (Range Control) module AND the power supply. Both had failed. Which was the cause and which was the victim is unknown. While he was working on the range he did a bunch of other checks, of course, that I do not have the skill to do.

So, thanks so much for your patience and skill. You were right that the power supply had failed, but the main computer had failed also. Needless to say, I now have a surge protector in the line from the outlet to the oven!

Thanks again!
Paul

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.