How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MrBill Your Own Question

MrBill
MrBill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 409
Experience:  Electrolux Authorized Servicer, 7 Years of in home experience
Type Your Appliance Question Here...
MrBill is online now
A new question is answered every 9 seconds

My parents Sears refridgerator is not cooling. We just ...

Resolved Question:

My parents Sears refridgerator is not cooling. We just noticed the fridge part is at 48 degrees. The lights are on and we cannot hear any fan or compressor running - even when we turn the thermostats up and down. We have tried unplugging and plugging it in again - no help. All the connections look good underneath.
Submitted: 6 years ago.
Category: Appliance
Expert:  MrBill replied 6 years ago.

Hello,

I will be happy to help you out. Can I get the model number to the machine?

Thanks for using JustAnswer.com!

Bill

Customer: replied 6 years ago.
Reply to MrBill's Post: 106.72852101
Customer: replied 6 years ago.
more info.... My Dad tells me that in the past (as recent as 10 days ago) the refridgerator would make a loud knocking sound. Sounds like someone is at the door. What could that be?

even more info... after we cleaned all the dust out and pushed it back into place, it seems like it is running again now. What could be an intermittent problem causing this?
Expert:  MrBill replied 6 years ago.

Hello,

It sounds like your defrost timer may be stuck in defrost. There is a dial that sits under the controls in the fridge compartment. Poke your head in the fridge compartment and look up. You will see a little dial inside one of the holes on the bottom of the control area.

Number four in the diagram below is the defrost timer. It works like a clock, every eight hours the machine shuts off and goes into defrost for about 30 minutes, then back to getting cold again for another eight hours. It sounds like, if you can't hear the compressor or fan, that the timer is stuck in defrost mode. Reach in the hole with a flat screwdriver and turn the dial on the timer clockwise.

If the machine starts back up, bad timer.

If you have anymore questions please feel free to ask. Thanks Again for using JustAnswer.com!

Bill

 

Customer: replied 6 years ago.
Thanks, XXXXX XXXXX the hole but haven't had to use it yet - it's still seems to be running, and slowly cooling down. Any comments about the knocking sound that had been going on? The refridgerator is almost 6 years old
Expert:  MrBill replied 6 years ago.

Hello,

The noise sounds like the compressor may be damaged. This is a common occurance with these machines. The noise is more than likely the supports inside the compressor that hold the motor. If one of the rubber supports break, the compressor will bang everytime it starts and stops. The only way to fix this issue is to replace the compressor.

As far as how long this will work, I could run like this10 years, or it could stop tommorrow. This kenmore fridge is made by whirlpool. I am sure of what i'm telling you because I have seen this enough on this model fridge to know how common it is.

If you have anymore questions please feel free to ask. Thanks Again for using JustAnswer.com!

Bill

MrBill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 409
Experience: Electrolux Authorized Servicer, 7 Years of in home experience
MrBill and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.