How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MrBill Your Own Question

MrBill
MrBill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 409
Experience:  Electrolux Authorized Servicer, 7 Years of in home experience
Type Your Appliance Question Here...
MrBill is online now
A new question is answered every 9 seconds

washer water stops during filling

Resolved Question:

No Comment Added
Submitted: 6 years ago.
Category: Appliance
Expert:  MrBill replied 6 years ago.

Hello,

I will be happy to help you out. Can I get the model number to you machine?

Is the machine completely filling before it stops?

Thanks for using JustAnswer.com!

Bill

Customer: replied 6 years ago.
Reply to MrBill's Post: Maytag stack...Model # LSE-7804AC.

The problem seems to be intermittent. I can get it to stsrt filling again sometimes by opening and closing the door. when it does stop, the water stops but the machine continues to make a humming sound. By opening and closing the door repeatedly we can get the drum filled and then it seems to work normally. I suspect the water level sensor. The problem seems to be just during the intitial fill cycle and does not happen during the fill cycle for the rinse. In other words the washer seems to work normally once we get the initial water level up on start.
Expert:  MrBill replied 6 years ago.

Hello,

It almost sounds like you may have a bad water valve. The humming sound, is that coming from the back of the machine? If you open and close the lid, this will start and stop the water valve.

Try this for me. For the initial fill, select only cold/cold and see if you have the problem. Check the flow of water.

Then empty the machine and start over, but this time fill with HOT water only. Check the flow of water.

Give these things a check for me and let me know what you find.

Thanks for using JustAnswer.com!

Bill

Customer: replied 6 years ago.
Reply to MrBill's Post: OK. Right now we are running on "cold" so it may be the cold water valve? When the laundry is done in a few mins we will try starting it on "hot" and see what happens. My wife says that when it stops that it seems to vibrate the water line while humming.
Customer: replied 6 years ago.
So far the "hot" setting on the washer seems to be filling normally.
Customer: replied 6 years ago.
My wife pointed to the cold water line as the one that "vibrated" when the water stopped and the machine hummed.
Expert:  MrBill replied 6 years ago.

Hello,

Let me know how you make out.  I will be on here for a while tonight.

After this load, before you run the test,  turn off the water supply to the machine.   Now unscrew the water lines from the back of the washer.  Check inside the valves where the lines screw on.  There should be some screens on there.   Make sure they are not plugged up with residue.

If either the hot water side of the valve is failing or the cold side, the whole valve will have to be replaced.   It is possible for one side to go bad and not the other.

Again, let me know what you find.

Thanks Again,

Bill

Customer: replied 6 years ago.
Ok, the hot water side just filled normally. After this load (My wife wanted to run a load instead of wasting the water) I will take a look as you directed at the fill valve and check for obstructions. Now that i think of it...We have had quite a bit of plumbing re-work done on this old house during a remodel recently and there is a good chance there was dirt or debris that got into the water system and has collected on the screens.
Expert:  MrBill replied 6 years ago.

Hello,

That is usually the cause. I would give the screens a look and see what you find.

Worse case you may have to replace the valve. This is a rather easy repair if cleaning doesn't fix the valve.

If you have anymore questions please feel free to ask.

Thanks Again,

Bill

MrBill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 409
Experience: Electrolux Authorized Servicer, 7 Years of in home experience
MrBill and 5 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.