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MrBill
MrBill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 409
Experience:  Electrolux Authorized Servicer, 7 Years of in home experience
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Kenmore Elite Ht3 does not spin, help please

Customer Question

When I turn it on, every this is ok except that it does not spin. When spin cycle start, I can hear something was turn on, but it does not spin
Submitted: 6 years ago.
Category: Appliance
Expert:  MrBill replied 6 years ago.

Hello,

I will be glad to help you out. Does the machine wash the clothes prior to the spin cycle?

Thanks for using JustAnswer.com!

Customer: replied 6 years ago.
Reply to MrBill's Post: No
Customer: replied 6 years ago.
It does not spin. We may have over load the washer today
Expert:  MrBill replied 6 years ago.

Hello,

It sounds as if the belt may have either broken or come off the pulley.  The belts are know to stretch.  This will cause them to fly off.  Remove the back of the washer and check the belt.   I hope this helps you out.

Thanks again for using JustAnswer.com

MrBill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 409
Experience: Electrolux Authorized Servicer, 7 Years of in home experience
MrBill and 8 other Appliance Specialists are ready to help you
Customer: replied 6 years ago.
I am removing the back and check it out, will be back in few minutes
Expert:  MrBill replied 6 years ago.

Hello,

Let me know how you make out.

Bill

Customer: replied 6 years ago.
I just open the back of washer, and the belt was fine. I can use it to rotate the moter.
Customer: replied 6 years ago.
The belt is not broken, nor off pulley
Expert:  MrBill replied 6 years ago.

Hello,

Can I get the model number to the machine?

Thanks

Customer: replied 6 years ago.
Bill, are you still there?
Customer: replied 6 years ago.
Kenmore Elite Ht3
Customer: replied 6 years ago.
Sory, it is Kenmore Elite HE3
Expert:  MrBill replied 6 years ago.

Hello,

Can you locate the model number from inside the door?

Thanks Again

Bill

Customer: replied 6 years ago.
11042924200
Customer: replied 6 years ago.
Kenmore Elite HE 3t in front pannel
Expert:  MrBill replied 6 years ago.

Hello,

Is there anywater left in the tub?

Thanks

Customer: replied 6 years ago.
yes. there are water in the chamber.
Customer: replied 6 years ago.
The problem has not been solved, I mistakenly click accept earlier.
Customer: replied 6 years ago.
MrBill,

I believe that I already paid you (I insidently clicked accept), but my problem remains
Expert:  MrBill replied 6 years ago.

Hello,

So, when you open the door, there is visible water in the tub?

Thanks

Customer: replied 6 years ago.
yes
Customer: replied 6 years ago.
The motor did not spin, so water still in the washer
Expert:  MrBill replied 6 years ago.

Hello,

It sounds as if you have plugged drain pump. The washer will not be able to spin or be reset until all the water has been removed from the tub. You are going to need to remove the drain pump boot from the drain pump and check for any plugs. It sounds like the pump is running, but not letting the water out of the machine.

Check this out and let me know how you make out.

Thanks Again,

Bill

Customer: replied 6 years ago.
It starts to spin. We are to try a run. Many thans
Expert:  MrBill replied 6 years ago.

Hello,

Your welcome! Good Luck

Let me know how you make out.

Bill

Customer: replied 6 years ago.
It works. I left you a positive feedback. Thanks again

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