I will be glad to help you out. Does the machine wash the clothes prior to the spin cycle?
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It sounds as if the belt may have either broken or come off the pulley. The belts are know to stretch. This will cause them to fly off. Remove the back of the washer and check the belt. I hope this helps you out.
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Let me know how you make out.
Can I get the model number to the machine?
Can you locate the model number from inside the door?
Is there anywater left in the tub?
So, when you open the door, there is visible water in the tub?
It sounds as if you have plugged drain pump. The washer will not be able to spin or be reset until all the water has been removed from the tub. You are going to need to remove the drain pump boot from the drain pump and check for any plugs. It sounds like the pump is running, but not letting the water out of the machine.
Check this out and let me know how you make out.
Your welcome! Good Luck