How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tom Goellner Your Own Question

Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1370
Experience:  32 yrs. experience servicing major appliances and HVAC equipment.
6636336
Type Your Appliance Question Here...
Tom Goellner is online now
A new question is answered every 9 seconds

I have a GE side by side with freezer door on bottom.

Customer Question

I have a GE side by side with freezer door on bottom. Model # XXXXX The light for the ice maker does not appear so we cannot tell it that we want ice. How di I repair this?
Submitted: 6 years ago.
Category: Appliance
Expert:  Bernard S. replied 6 years ago.

HiCustomer

Thank you for using Just Answer.

This is a new model. The procedure is to press and hold the "Alarm/Light" pad for 10 seconds (to be sure). It actually says 3 seconds in your manual.

If you are happy with this answer please click the "accept" button and/or let me know if you need more information.

bernie

Customer: replied 6 years ago.
When I did this just now, the Lock was activated. I then pressed again for 20 seconds and back again a few more times, but all that happened was the padlock picture came on/off.
Thank You....
Expert:  Tom Goellner replied 6 years ago.

HelloCustomer

It could be you are not getting 9 volts dc from the main electronic board in back of refr or the board in the dispenser is bad . This refrigerator is loaded with electronic components . This is a fairly new model and should be under warranty so anything you try yourself will void the warranty . Call where you purchased it and get a qualified service tech to check it. If this aswer is satisfactory please hit the ACCEPT button.

Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1370
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.
Tom Goellner and 2 other Appliance Specialists are ready to help you
Expert:  Bernard S. replied 6 years ago.

HiCustomer

From the procedure that you did, you did get something good. The fact that you received that response is a good thing.

Try this -

Unplug the refrigerator for 15 minutes (or a little more) and then plug it back in. This may reset the display.

Did this model just start doing this? How did you find this to happen?

Are you talking about the light that is also the nightlight?

This model has a one year complete warranty (from date of purchase). So, if you can not get it to clear then you absolutely want to have GE service the unit. If the board is bad and/or the dispenser panel is bad it will be expensive in parts alone. GE will do this at no charge during the first year.

Let me know if you need any more information.

bernie

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions