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Some questions 1. Why do you defrost it - it's automatic defrost , does frost accumalate on the back wall of freezer ? 2. You say freezer is OK but is it really , is it around 0 deg. in freezer , is ice cream staying hard ? 3. In fresh food section there is a vent / damper assembly in top in back on left wall - air from freezer shoots through this in to the fresh food section , do you feel air coming out of this ? 4. What is the model number of the fridge - look on walls inside of fresh food section for this maybe even on the ceiling .