How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask The Home Smithy Your Own Question

The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9508
Experience:  30 years repairing appliances
Type Your Appliance Question Here...
The Home Smithy is online now
A new question is answered every 9 seconds

I have a Neptune washer model MAH4000AWW serial 60... It ...

Resolved Question:

I have a Neptune washer model MAH4000AWW   serial 60... It doesn''t drain all the water and leaves the clothes wet. Towels actually have to be squeezed to be able to put in dryer. It leaves a good amount of water at the end of the cycle. What could the problem be?
Submitted: 6 years ago.
Category: Appliance
Expert:  The Home Smithy replied 6 years ago.

HiCustomer

The problem is the door lock switch I'll bet. This ia a common problem with these units. But before you go replacing it you need to do the diagnostics as it can be something else. So to do them you need to have the service manual

What I have done is upload the service manual for your unit. It has all the diagnostic proceedures and is clearly illustrated.
You can get it by clicking here.

Start on page 3-4 this is the flow chart for a no spin condition. There is another flow chart for a wont spin up to full RPM condition on page 3-7. So it may sound like your washer is spinning the cloths but in actuality t is not because of the door safety lock out. It is a safety feature that will not allow the unit to go to full RPMs during spin unless the control board receives the proper signal. Your lock switch is not sending the proper signal even though it is locked properly.

To download this file:

On the first page scroll down to the bottom and select "FREE"

On the next page enter the letters in the box and select "download"

Save the file to your hard drive and open it with a .pdf reader. I recommend FoxIt reader. (foxit.com) Its smaller than adobe and no spyware.
If there is something in the manual that you do not understand just post here, and I will walk you through the proceedure.

If this answer satisfies your question please click on the accept button. If it does not, please tell me so. You are not expected to accept any answer that you are not happy with.
I do expect you to let me know if you are not satisfied, and what I can do to put a smile on your face.

Thank you for using Just Answer. Please tell someone about us.
Best regards; The Home Smithy
After you have accepted it is important that you leave positive feedback.

Expert:  The Home Smithy replied 6 years ago.

I see you have downloaded the manual succesfully. If you have any questions please dont hesitate to ask.

You can always ask follow up questions after you accept. I'll be here. Smile

Best; THS

Customer: replied 6 years ago.
Reply to The Home Smithy's Post: The manual you refer me to is for a MAH3000
Do they work the same way... does it apply to the MAH4000????

How can I test if it is the control board and wax motor problem?
Expert:  The Home Smithy replied 6 years ago.

After you press the Accept button you will still be able to ask me questions about this post.

Yes it is the same unit. Just follow the flow charts I gave you in my first post.

The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9508
Experience: 30 years repairing appliances
The Home Smithy and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions