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Ask Tom Goellner Your Own Question

Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1370
Experience:  32 yrs. experience servicing major appliances and HVAC equipment.
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reset codes

Customer Question

No Comment Added
Submitted: 6 years ago.
Category: Appliance
Expert:  Glenn replied 6 years ago.
HiCustomer Thank you for asking your question on Just Answer. The other Experts and I are working on your answer. By the way, it would help us to know:

-Could you explain your situation a little more?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.
Customer: replied 6 years ago.
Reply to Glenn's Post: had this washer just over a year now. one of the big front loaders.it has a like trap in the front on the bottom. it gets clogged over time, then the cycle times get all screwed up. the service guy showed me how to clean out the trap. i did that. but the cycles are not resetting as he said it would. the timer runs. it locks the door does a spin each way then just sits there.
Expert:  Glenn replied 6 years ago.

Hello

Ok give this a shot un plug it for 10 minutes

This may reset the electronics

Customer: replied 6 years ago.
i tried that before coming here, had it unpluged for 30-45 minutes
Expert:  Chuck G. replied 6 years ago.
Hi, Thank you for using justanswer for your appliance questions!
I need a little more info from you, so I can advise you better!
Please reply back with your model #

Chuck G.
Customer: replied 6 years ago.
mod number WBVH6240FWW
Expert:  Tom Goellner replied 6 years ago.

HelloCustomer

Remove the bottom panel - to the right of the clean out is the pump. Remove the inlet and outlet hoses and unbolt and get it out . Look inside of it at the impeller and see if something is stuck or jamming it. Your washer is only doing it's first clothes moving action and not going any further. After this once again unplug for a minimum of five minutes and see if it works OK.

Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1370
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.
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