How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Glenn Your Own Question

Glenn
Glenn, Mechanic
Category: Appliance
Satisfied Customers: 2311
Experience:  over 30 years as a maintenance technician I have repaired many an Appliance I am also an electrician
281739
Type Your Appliance Question Here...
Glenn is online now
A new question is answered every 9 seconds

I have a 6 year old kenmore side by side refridgerator. It ...

Customer Question

I have a 6 year old kenmore side by side refridgerator. It was making noise and stopped cooling. A technician looked at it and diagnosed it as needing a new compressor. The repair estimate was expensive, so I decided to decline the repair and buy a new fridge. I emptied the contents of the fridge and freezer. Soon after, the noise disappeared and the temp. was cool again. My question is. . .could the tech have been wrong, or is the fridge just cold because there isn''t anything in it? Is it possible that it will be ok now? I have a new fridge ordered, but don''t exactly want to take delivery if I don''t actually have a broken refridgerator! Thanks for any insight you can provide!
Submitted: 6 years ago.
Category: Appliance
Expert:  Glenn replied 6 years ago.
Hello
If it was like a clicking noise it may just be the start relay
These do go bad they have contacts on them that get pitted
Glenn, Mechanic
Category: Appliance
Satisfied Customers: 2311
Experience: over 30 years as a maintenance technician I have repaired many an Appliance I am also an electrician
Glenn and 5 other Appliance Specialists are ready to help you
Customer: replied 6 years ago.
Reply to Glenn's Post: Hi Glenn, and thanks. The tech said he checked the relay, hoping that it might be the problem. He said it was definitely the compressor, after he checked it. I read in another posting that sometimes a fridge needs to be reset by unplugging it. Could it be possible that it only needed a reset? Or is that impossible given that the compressor was making noise? Thanks for any further insight you might have.
Customer: replied 6 years ago.
I have to leave the house now, but will be back to check my messages around 5pm cst. Thanks
Customer: replied 6 years ago.
I am back online now. I'll "accept" as soon as you have a chance to answer my 12:48pm reply. Thanks in advance!
Expert:  Glenn replied 6 years ago.

Hello

Sometimes this works by un pluging it but usually on newer models that have electronics

How did he check the compressor ?

Customer: replied 6 years ago.
Reply to Glenn's Post: I'm really not sure what he did. He was behind the fridge, so I really couldn't see what he was doing. I know he had his own relay, maybe he was seeing if switching to a new relay would fix the problem. He said the noise was the compressor "trying" to come on. The only other info I have is the estimate he gave me. It includes 1 valve kit, 1 sub compress, and 1 filter-drier. Not sure if that is any help to you.
I have tried contacting the company to ask questions, but my efforts proved futile, as I was only able to speak with customer service and not a technician.
Thanks
Expert:  Glenn replied 6 years ago.
I have seen compressors get hot from dirty coils and turn off and try to restart but the high head was to much and it would shut down

Have you cleanded it on the bottom underneath and on the back ?
If you haven't I would and pospone the new one unless you need one in the cellar
Customer: replied 6 years ago.
Thanks, Glenn. I appreciate your help. We'll try that and see if it helps. It really is filthy back there since it is surrounded very closely by the cabinets. You can't vacuum or dust around it unless you pull out the whole fridge. . .so, it rarely gets done.
Thanks again for your time.
Expert:  Glenn replied 6 years ago.
Ok great

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances