How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bernard S. Your Own Question

Bernard S.
Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1220
Experience:  27 Years Managing Stores, Operations and Selling Appliances
8697087
Type Your Appliance Question Here...
Bernard S. is online now
A new question is answered every 9 seconds

I have a maytag neptune bought in 2000 in 2005 I replaced ...

Customer Question

I have a maytag neptune bought in 2000 in 2005 I replaced the control board #22002989 (burned resistor/no door lock, no spin) and was compensated by maytag, now the same problem has returned. Is there a more permanent repair and can board be repaired? I am a electrical technician. Door lock seems to be OK. Thank you Joe RuffertModel # XXXXX
Submitted: 6 years ago.
Category: Appliance
Expert:  Bernard S. replied 6 years ago.

Hi Joe,

Thank you for using Just Answer.

If you have lost the board again (burned resistor visible again), then I have never had someone do the repair to the board. These are always replaced without exception.

However, if you have the training and are able to test the board (and/or replace the burned resistor) then it would be worth trying since the board is gone anyway.

Bernie

Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1220
Experience: 27 Years Managing Stores, Operations and Selling Appliances
Bernard S. and 2 other Appliance Specialists are ready to help you
Customer: replied 6 years ago.
Can I aquire a schematic for the electronic circuitry of this board? And if I replace the Board with a new one is there other areas I need to consider investigating to prevent anouther failure. Joe R
Expert:  Bernard S. replied 6 years ago.

Joe,

Do you see a burned resistor again?

Bernie

 

Customer: replied 6 years ago.
Yes, It was the same resistor, a #R11 3.9k ohm small wattage resistor and can be traced to the wax motor door lock switch. I have replaced the board again and as last time everything is working fine. I now have two bad boards to play with and will try a repair for future occurances. Was not able to obtain a machine control board schematic. Thanks Joe
Expert:  Bernard S. replied 6 years ago.

Joe,

Check the door switch by first "playing" with it to see if mechanically it will malfunction. Oh yeah , and you DO want to unplug the washer so that you do not blow another board.

Then, if you can not get it to malfunction mechanically, check it for resistance (after you remove it) and voltage (after you plug the unit back in). You probably do have schematic for the entire washer to verify voltage.

I am not aware of any control board schematic available. I believe the service manual will instruct to replace entire board only.

Bernie

 

 

Expert:  Chuck G. replied 6 years ago.
Helping bernie,

The resistor that is shorting out on your circuit boards is caused by a shorted lock wax motor. This has been a chronic problem on neptunes. You must replace the lock wax motor or you will short the resistor on the first cycle. These resistors are available at Radio Shack, I have soldered in a couple of these in a pinch. Also check ebay! There are many of these listed.
Hope this helps!
chuck
Expert:  Bernard S. replied 6 years ago.

Hi Joe,

Chuck knows this issue well and has provided great infomation for you to avoid losing another board. The door lock wax motor can work intermitently and then short out again.

You can also fix the boards you have. He has had positive results in doing so "in a pinch".

Thank you Chuck

Bernie

Customer: replied 6 years ago.
OK thanks. I will replace wax motor as a precaution and check out ebay, washer is working fine now, I am assuming that this resistor is a weak link and over time accumulated heat stress eventually leads to failure. Joe R
Expert:  Bernard S. replied 6 years ago.
Thank you for using Just Answer.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.