Hi. Please verify the following.
Your location: USA? Europe?
What kind of electrical supply do you have to the range? Voltage? Breaker size? Wire size?
Well that is the correct answer.
Is there any evidence of power to the unit at all? Display, clock etc?
Hmmm.. now I'm going back to the voltage issue. Do you have the installation manual? Is this a new installation or did this work previously and now doesn't?
Is this a North American model? Where did you buy it from? Locally?
Clearly there is something wrong. I have verified from a dealer that the unit has a single 120V cord and plug connection.
I would suggest that since this is a brand new unit that has been shipped to you, that something has come undone during shipping - a connection, a wire, a component of some kind. You may also have a bad fuse or thermostat sine the 1650W element will have both controlling it.
I would call the store Monday and ask them for advice.