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Great House Antiques
Great House Antiques, Appraiser/ Researcher/ Entrepreneur
Category: Antiques
Satisfied Customers: 2182
Experience:  30+ years in all aspects of the Antiques and Decorative Arts Industry
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I inherited a painting of Norman Rockwell butcher scene

Customer Question

I inherited a painting of Norman Rockwell butcher scene painted by Day Jackson in original frame great condition do you know the value?
Submitted: 1 month ago.
Category: Antiques
Expert:  Glenda B. replied 1 month ago.

Hello, my name is Glenda
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Do you have pictures you can send?
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If your message box has a blue box that says "attach file" or a paper clip icon you can use that to upload photos. If not then Click the link: for instructions on uploading images
.
http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-hl
.

Or you can send them like this: In an Email! This can take awhile depending on how busy they are at Just answer, they do forward them to me.
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Send the picture to ,***@******.***, in the subject line put " Pictures for Glenda B in Antiques".
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In the body of the message put , your user name and name.
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Make sure to send these from the same address that you registered with just answer with , so they know who you are. If you send from a phone the email address on the phone you use has to match the email address you used to register on the justanswer site with.
.
Sometimes it can take over 24hrs, depending on how busy the site is. We the appraisers are not employees of the Just Answer site, we come to the site to answer questions, we do not work there. They get photos in from customers, they then send them to the correct departments ( categories, ) then they are forwarded to the appraisers. I have no control over how fast all of this happens. I will let you know as soon as they send them to me.
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Glenda

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Glenda painting is by Fay Jackson not Day Jackson so sorry
Customer: replied 29 days ago.
Hi Glenda I haven't heard back from you?
Customer: replied 29 days ago.
Glenda when will you have an answer? I've not heard back from anyone yet? Thank you!
Customer: replied 28 days ago.
Hi Glenda were you able to find out anything? Thank you Cheryl Randolph please respond to my email***@******.*** today , thank you!
Expert:  Doris - dfm925 replied 26 days ago.

Hi, Cheryl. My name is Doris.

I am sure Glenda has not received your photos, yet. That is why she has not responded.

Did you send them via email following her directions exactly? If you do not follow those exactly, the photos will not get to her.

Please let me know.

Kind regards,

Doris

Customer: replied 26 days ago.
Doris I emailed the picture???
Expert:  Doris - dfm925 replied 26 days ago.

I dislike having to ask this but could you send it again but following these instructions?

Let me know if you have trouble with these.

This is the official explanation of how to send photos via email:

Please follow the directions exactly or they will not get to Glenda.

Send the picture to *****@******.***

In the subject line put " Pictures for˜Glenda in Antiques or Appraisals."
.

In the body of the message put, your user name and name.
.
Make sure to send these from the same address that you registered with

Just Answer, so they can verify who you are.

This method takes longer because the photos are sent to the Just Answer

techs who must forward them to her. It sometimes takes as long as 24 hours.

They will forward them to Glenda and as soon as she gets them she will contact you.

Kind regards,

Doris

Customer: replied 26 days ago.
Please check with Glenda B, I emailed the picture last Thurs?
Expert:  Doris - dfm925 replied 26 days ago.

I have contacted her. I am sure she will get back to you today.

Kind regards,

Doris

Expert:  Doris - dfm925 replied 26 days ago.

I just heard back from Glenda. She says she received your photos but when she went back to your question to answer, you had opted her out of your question. You will need to contact customer support to opt her back in so she can answer.

Customer support:

http://ww2.justanswer.com/help

Or by phone:

US/Canada 1.***-***-****
Available 6am to 9pm PST

International
Australia 1800-679-634
New Zealand 0800-452-621
United Kingdom 0***-***-****
The rest of the world 1-***-***-****

Kind regards,

Doris

Customer: replied 23 days ago.
Glenda/Doris did you receive the pic of painting?
Expert:  Doris - dfm925 replied 23 days ago.

I did not receive the pictures. I dislike having to ask this, but please resend.

This is the quickest way -

To send photos you may use the "add files" in the blue box link on your reply page or the "paper clip" found in the toolbar you see on your reply page.
Please do not send in ZIP format. The jpg or jpeg format works best.

An explanation of this method can be found here:

http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-hl

Kind regards,
Doris

Customer: replied 3 days ago.
I want a refund!! You have the picture but never gave me an answer Doris ? I'm calling customer service now Im done waiting!