How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Great House Antiques Your Own Question

Great House Antiques
Great House Antiques, Appraiser/ Researcher/ Entrepreneur
Category: Antiques
Satisfied Customers: 2182
Experience:  30+ years in all aspects of the Antiques and Decorative Arts Industry
51883380
Type Your Antiques Question Here...
Great House Antiques is online now
A new question is answered every 9 seconds

I have two hand made gorgeous tablecloths my father bought

Customer Question

I have two hand made gorgeous tablecloths my father bought my mother in Palestine 1947, in excellent condition never used.
JA: I always love having an appraiser look at my stuff. Sometimes its turned out to be surprisingly valuable. Tell us what else you do know and the Antiques Appraiser will be able to better assist you.
Customer: i truly don't know anything else about them other than they are pure silk with beautiful designs, one is a deep blue and the other is gold, colour never faded as they have been kept in excellent conditions,.
JA: Is there anything else important you think the Antiques Appraiser should know?
Customer: no nothing more
Submitted: 2 months ago.
Category: Antiques
Expert:  Doris - dfm925 replied 2 months ago.

Hello and welcome! My name is Doris.
I have been an antiques collector, dealer and appraiser for over 56 years.
I will be pleased to help you.

What size are they?

Can you send photos?

To send photos you may use the "reply to expert" or "add files" in the blue box link on your reply page or the "paper clip" found in the toolbar you see on your reply page.
Please do not send in ZIP format. The jpg or jpeg format works best.

An explanation of this method can be found here:

http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-0

If you cannot send photos, then please send a detailed description as well as the size.

Kind regards,
Doris

Customer: replied 2 months ago.
i have to go get them and take photo with my cell phone but not sure how to send them as you described above as not really computer savvy.
Customer: replied 2 months ago.
i am very short on cash so no i cannot call you
Customer: replied 2 months ago.
can you wait till i go take pictures and measure?
Customer: replied 2 months ago.
hello
Expert:  Doris - dfm925 replied 2 months ago.

I do not accept requests for phone calls. I give my best answers in thoughtful writing.

Besides, you will have an assessment to print out. I did not send you the pop-up.

Try to send photos the first way I mentioned. It is almost instantaneous.

If that does not work for you, then you can try the much slower email address. This method can take 24 hours.

This is the official explanation of how to send photos via email:

Please follow the directions exactly or they will not get to me.

Send the picture to***@******.***

In the subject line put " Pictures for˜Doris in Antiques or Appraisals."
.
In the body of the message put, your user name and name.
.
Make sure to send these from the same address that you registered with

Just Answer, so they can verify who you are.

This method takes longer because the photos are sent to the Just Answer

techs who must forward them to me. It sometimes takes as long as 24 hours.
.
They will forward them to me and as soon as I get them I will contact you.

Kind regards,

Doris

Customer: replied 2 months ago.
Thank you Doris
Expert:  Doris - dfm925 replied 2 months ago.

You are welcome.

Please know responses are not instantaneous here.

Customer: replied 2 months ago.
They are 50" square.I tried to send them but I don't think they went, so I will email them.
Expert:  Doris - dfm925 replied 2 months ago.

Thank you. I'll watch for them.

Kind regards,

Doris

Customer: replied 1 month ago.
Hello Doris, I am wondering if you received the pictures I sent, I got an e-mail saying they had received them but I was a bit confused on the rest of the e-mail, so if you did not receive them I am just going to forget about this on line idea and go find someone I can talk to face to face. Thank you *****
Carole
Expert:  Doris - dfm925 replied 1 month ago.

Carole,

Please do not give up yet. I went back through my email through Oct 8. I never received your photos. We have to remember that this is the weekend.

I will email support to ask for photos right now. I usually receive a response within 2 hours but, again, this is the weekend.

Kind regards,

Doris

Customer: replied 1 month ago.
Much appreciated Doris.
Expert:  Doris - dfm925 replied 1 month ago.

Not a problem.

Expert:  Doris - dfm925 replied 1 month ago.

Here is the reply I just received from Support.

"Hello,
Thank you for contacting us. This is an automated response confirming that we received your request. One of our agents will get back to you as soon as possible, often in just a few hours."

Customer: replied 1 month ago.
Okay Doris, I will hang in there.
Expert:  Doris - dfm925 replied 1 month ago.

Good. I am trying to get you a good answer.

Customer: replied 1 month ago.
I truly appreciate that.
Expert:  Doris - dfm925 replied 1 month ago.

Thank you.

Expert:  Doris - dfm925 replied 1 month ago.

Carole, I heard back from the site support team. They did not receive your photos.

PLEASE try again but follow the instructions exactly.

Please send me photos.

To send photos you may use the "reply to expert" or "add files" in the blue box link on your reply page or the "paper clip" found in the toolbar you see on your reply page.
Please do not send in ZIP format. The jpg or jpeg format works best.

An explanation of this method can be found here:

http://ww2.justanswer.com/help/how-do-i-send-photo-or-file-expert-0

Kind regards,
Doris

Customer: replied 1 month ago.
Hello Doris. .I tried to do what it said but because I'm using my phone for all this it is not working.
I am at work 2nd shift just now, so tomorrow I'm going to ask my neighbor to help me (he's is an IT guy) hopefully I can send you pics tomorrow. Sorry Doris, and thank you.
Expert:  Doris - dfm925 replied 1 month ago.

You are welcome. You will need to send from the same email address you used to sign up with Just Answer.

Customer service can be contacted online or by phone -

Site Trouble -

This is what I have been told by representatives of the site:

"Customers can experience issues with the site, their computer, their knowledge of how to use the internet, etc.

Anytime a customer is having trouble with the site, please indicate to them that they can go to http://ww2.justanswer.com/help for assistance. They have an option in the upper right corner for contacting the Customer Service department via email, chat, or phone. Customer service is trained to assist them, and to report any customer-facing issues that may be site-related."

Or phone -
US/Canada 1.***-***-****
Available 6am to 9pm PST

International
Australia 1800-679-634
New Zealand 0800-452-621
United Kingdom 0***-***-****
The rest of the world 1-***-***-****

Address for customer support.

http://ww2.justanswer.com/help

Kind regards,

Doris

Customer: replied 1 month ago.
Much appreciated Doris.
Carole
Expert:  Doris - dfm925 replied 1 month ago.

You are most welcome.

Customer: replied 1 month ago.
Doris ..posted pics just now think they r still sending, will it let me know that they sent? Please let me know if u get them or not.Thank youCarole
Carole..
Expert:  Doris - dfm925 replied 1 month ago.

I have not received them yet. The email method sometimes takes 24 hours.

If you need more help, go to

***@******.***

This is customer support.

Kind regards,

Doris

Customer: replied 1 month ago.
I didn't email them a friend helped me to get them on to computer and sent them here ..to add files.
But if u didn't get them I'll do what u said.
Expert:  Doris - dfm925 replied 1 month ago.

Carole,

There is a site issue with photos coming through using the Add Files feature.

When my customers resend them using the Add Files features again, the second time the pictures come through.