My name isCustomerand I would love to help. The next step would be for me to see pictures of the print/etching,signature/ any tiny printed words and back of framing where there might be labels or writing.Use the Add Files feature on your screen to add pictures one at a time.
You log back into your account and this should be one of your pending questions
where it would bring you back here to add the photos. This link should also help when you are ready to add them