Hi, my name is*****'m a certified appraiser, and I'd be happy to help.
Can you upload photos, including overall shots and some details? Photo upload instructions are here:
I won't be able to help with a phone call as I need to see photos--I suggest you call Customer Support instead, they can help you with the photos at no additional charge.
Available 6am to 9pm PST
The rest of the world1-***-***-****