You have not reached Antique Road Show, this is the justanswer site, we value items for people. If you go that page you have to find the contact us button on their page in order to reach them.
I cannot say that, appraisers are not employees of the just answer site, we come to the site like the customer's do. We come to answer questions customers post there. I have nothing to do with their billing or any policies on the site. You will need to contact customer service on the justanswer site, just log into that site and click contact us at the bottom of the page, they can help you.