I am sorry you are unhappy. You never gave me a response to my question.
We pros are not employees of Just Answer so we have little knowledge of its finances.
You will need to contact JA at customer support.
Here is its info -
This is what I have been told by representatives of the site:
"Customers can experience issues with the site, their computer, their knowledge of how to use the internet, etc.
Anytime a customer is having trouble with the site, please indicate to them that they can go to http://ww2.justanswer.com/help for assistance. They have an option in the upper right corner for contacting the Customer Service department via email, chat, or phone. Customer service is trained to assist them, and to report any customer-facing issues that may be site-related."
Or phone -
Available 6am to 9pm PST
New Zealand 0800-452-621
United Kingdom 0***-***-****
The rest of the world 1-***-***-****
Address for customer support.